Tag: greeting cards

Greeting cards: the category most retailers quietly underperform

You should be enjoying double digit growth in card sales. That’s the base line, the standard. We say this because we see so many achieving this. Look at your numbers, see for yourself what you’;re doing.

Greeting cards remain one of the strongest categories an independent retailer can own.

Australian newsagents sell about a third of all greeting cards in the country, and the average Australian buys eight or nine cards a year. Despite that, most stores leave real revenue on the table.

The problem is rarely the supplier. It is usually the way the space is managed. A card wall can look full and still perform poorly, because a large share of pockets earn very little while a small share does most of the work. Without pocket-level data, it is almost impossible to see which is which.

This is where careful analysis pays off. newsXpress has developed proprietary pocket-level performance analysis that shows exactly which pockets are earning their space and which are not. Applied to a retailer’s own data, it returns specific, actionable recommendations rather than general advice.

The results members report are striking. One store moved 120 pockets from one supplier to another and more than doubled its pocket return. Another cut card pockets by 25%, shifted to a split model, and lifted card revenue 33%. A third split cards across two suppliers with no capital investment and saw revenue rise 70%. Replacing low-margin everyday cards with a better mix delivered a 50% lift for another.

Importantly, none of this is about pushing a single supplier. newsXpress works with preferred terms across Henderson Greetings, Waterlyn, Hallmark, Simson, Affirmations, Vevoke, Paper Street and Spirit, and members are free to choose. The aim is simply the best possible return from the space allocated to cards.

As one member in Mount Lawley put it after acting on the advice, cards grew 76% over twelve months and contributed to an overall sales increase of 57% in the same period. Those are the kinds of gains available to any retailer willing to look closely at a category they may have taken for granted.

To see which of your card pockets are truly earning their space, ask newsXpress about a pocket-level review. This is a proprietary service from us that is key to helping so many retailers make more money.

Seasonal Edge: turning each major season into measurable traffic

Father’s Day season is underway and visit any newsXpress store and you will see an awesome prize on display, attracting shoppers, driving sales – and all at no cost to the local retailer.

Every major season is an opportunity, yet many independent retailers meet Valentine’s Day, Mother’s Day, Father’s Day and Christmas with little more than a few extra lines and a hopeful window. The result is often a quieter season than it should be.

Seasonal Edge takes a different approach. Before each key season, every newsXpress member receives a high-value prize pack, worth $350 or more, delivered free to the store. Alongside it comes professionally designed in-store signage and digital collateral, ready to use straight away.

Talk to any newsXpress member and they will tell you how customers are engaging and loving the promotion, how they are using it to pitch their local business differently for seasons.

The mechanism is deliberately simple. The retailer runs a customer competition built around the prize. That single, well-promoted idea gives shoppers a reason to walk in, and it gives the store something fresh to talk about across its window, counter and social channels.

The outcomes are measurable rather than hopeful. Members report up to a 20% increase in greeting card sales during promotional periods, new customers drawn in by the prize who then return, and product discovery, where competition winners find items in the prize pack they go on to buy again.

There is a quieter benefit too. Members share photos of their in-store displays in a private group, learn from one another, and steadily lift the quality of their own execution. It is one of the most practical forms of peer learning available in retail, and it costs nothing but a little openness.

In 2025, newsXpress invested more than $1,500 per member on Seasonal Edge prizes and marketing collateral alone. For a retailer, the takeaway is straightforward. A season handled with a clear offer, strong materials and a simple mechanic will almost always outperform one left to chance.

To make the next season your strongest yet, talk to newsXpress about Seasonal Edge.

This is a genuine game changer for our local retailers.,

Father’s Day is winnable, even if you start now

Father’s Day lands on the first Sunday in September. That is your runway.

It is the quieter cousin of Mother’s Day, and that is precisely why it rewards the shops that bother to prepare. Less competition for attention, and a customer who genuinely does not know what to buy.

That last part is where we earn our keep. Almost everyone finds a gift for Dad hard. The ideas feel tired. So do the thinking for them. A small, well-chosen table of answers beats a wall of unrelated stock every time.

The trick we keep coming back to is grouping the range around the person, not the product. The dad who reads. The dad who tinkers. The dad who still collects. The dad who is genuinely impossible. Each one becomes a sign, a shelf, and a thirty-second conversation your team can have with anyone who looks lost.

What tends to work in our shops

  • Quality cards and gift wrap, out early and up front.
  • Puzzle books, journals and a good pen for the reader.
  • Collectibles and hobby lines, trading cards included, for the dad who never stopped collecting.
  • A few smart novelty and desk pieces for the last-minute panic buyer.

Set the display up in the second half of August, somewhere it catches the eye on the way in, and keep it full. A picked-over stand in the final week tells customers you have run out of ideas, even when you have not.

Put a clear card and wrap zone right beside it. Plenty of people buy the gift somewhere else and still need the card, and a good card range is one of the last things a supermarket cannot beat us on. Capture that trip.

Then hold your best window and counter spots for the final week, because that is when the deciders arrive. Brief your team on the themes so they can point someone in the right direction fast.

Make the choice easy and the sale is yours.

This is one piece of advice from a kit loaded with advice about Father’s Day and other seasons from which you can win in your newsagency.

Find out more: help@newsxpress.com.au.

Why Full-Face Card Displays Outsell Traditional Racks in Smart Newsagency Businesses

Greeting cards are still one of the strongest categories an independent retailer can own. They carry good margin, they bring people in for occasions, and they pull through add-on sales. But how you display them changes how they sell, and the difference is larger than most shopkeepers expect.

The traditional pocket rack shows a thin sliver of each card. The customer sees the top inch and has to pull a card out to judge it. That is friction. Every extra step between a shopper and a decision costs you sales, and a rack full of half-hidden cards is full of friction.

A full-face display does the opposite. The whole card is visible. The artwork, the sentiment, the finish all do their job at a glance. The customer browses with their eyes instead of their hands, and the cards that catch the eye get picked up. You are letting the product sell itself, which is exactly what good merchandising should do.

There is a space argument against full-face displays, and it is true that you fit fewer designs per metre. But that misses the point. Selling more of a tighter range beats selling less of a sprawling one. A curated wall of strong designs, fully visible, will usually turn over faster than a crammed rack of hidden ones.

Australian-made cards reward this approach especially well. The print quality, the local humour, the finishes all show better full-face. When a customer can see that a card is genuinely lovely, the higher price tag stops being a barrier and starts being justified.

The shift does not need to happen across the whole department at once. Pick your best-selling occasion, give it a full-face treatment, and watch what happens to the numbers over a few weeks. The evidence usually makes the case for rolling it out further.

Cards are an emotional purchase. People buy the one that makes them feel something. Your job is to remove anything standing between the shopper and that feeling. A full-face display does precisely that, and the sales tend to follow.

Greeting cards are quietly getting more valuable. Is your card department keeping up?

This is real – newsXpress helps its members grow card sales through proven evidence-based engagement at a store by store level.

This is an exclusive service and its free.

Greeting cards remain the anchor category for most shops in our network, so we watch the data closely. Our latest benchmark study of 32 newsXpress member shops, covering January to May 2026, shows average card prices rising across the board.

Every shop that reported card data saw a flat or rising average card price year on year. The network median average card price moved from $6.04 to $6.27. At the top end, one shop achieved an average card price of $8.97. At the bottom, $4.43.

That spread, from $4.43 to $8.97, is the story. Two shops selling the same category, and one banks more than double the revenue per card sold. Same counter space. Same customer occasion. Very different result.

Publishers are lifting prices and customers are paying them. The question for any card retailer is whether your range lets you participate in that shift. Our advice to members, based on this data, is practical:

  • If your average card price sits below $5.50, you have clear headroom. The fix is range curation, not price gouging. Reduce low value lines and bring in premium publishers alongside your standard range.
  • Review the range at least annually. A card department untouched for 12 months is almost certainly carrying dead stock, and dead stock costs you twice: the capital tied up and the better seller it is blocking.
  • Watch your captions. The occasions driving premium purchases deserve the best position in the department, not alphabetical order.

This is what newsXpress members receive as part of membership, at no extra charge. We analyse the data, we benchmark it against comparable shops, and we turn it into actions you can take this week. We also negotiate with card suppliers on behalf of close to 200 member shops, which gives members access and terms an independent rarely gets alone.

Cards built this channel. Managed well, they still fund it. The data says the opportunity is sitting in the average price, and most shops have not collected it yet. If you would like to see how your card department compares, talk to us.

Newsagents: Why your greeting card range might be your biggest untapped opportunity

Australian newsagents sell a third of all greeting cards in the country. The average Australian buys eight or nine cards a year. If your store has a card section, you are almost certainly sitting on more revenue than your current range is delivering.

Most newsagents know cards matter. Fewer know exactly which pockets are working and which are not. A pocket that looks busy is not necessarily profitable. A pocket allocated to a supplier because they have always been there may be returning half what a different range would in the same space.

This is where data makes a real difference. newsXpress has developed proprietary pocket-level analysis that goes through your card sales by individual pocket, identifies which are earning their space, and provides specific recommendations on what to change. It is applied to your data, not a generic template.

The results members report are worth taking seriously. One store moved 120 pockets from one supplier to another and more than doubled the return per pocket. Another cut their card range by 25%, shifted to a split-supplier model, and saw revenue rise 33%. A third split their range between two suppliers with no additional capital investment and grew card revenue by 70%.

These are not outlier results. They reflect what happens when a category that is often managed on habit gets managed on evidence instead.

Cards also reward in-store execution. How they are arranged, how signage works alongside them, and how seasonal displays draw shoppers in all have a measurable effect. newsXpress provides professionally designed seasonal collateral for members before each major card season — Valentine’s Day, Mother’s Day, Father’s Day, Christmas — ready to display without any design work on your end.

If you have not reviewed your card range in the past 12 months, it is worth doing. If you want to do it with data rather than instinct, that analysis is available to newsXpress members at no additional cost.

newsXpress helps newsagents grow card sales beyond this work. We offer an active marketing program that includes newsXpress funded in-store prize packs and more – all working well to maximise the card sales opportunities.

Growing card sales is easy if you’re backed with good tools that work.

Why newsXpress is the best marketing group for newsagents who want to thrive

newsXpress is not a franchise. There are no mandatory requirements, no turnover-based fees, and no locked-in obligations. Membership costs $295 a month for your first store. Additional stores you own cost nothing.

That fee buys you access to a team of people who have owned newsagencies, managed retail floors, and spent years analysing real store data. The advice is evidence-based. It is not shaped by supplier preference or group politics.

A few things set newsXpress apart from any other group in the market.

Seasonal Edge is exclusive. Each major retail season, newsXpress funds a prize pack worth $350 or more for every member store, provides the in-store and digital marketing collateral, and runs the promotion at zero cost to the member. Some stores have reported a 20% lift in greeting card sales from this program alone. No other group does this.

The Mint relationships are exclusive. newsXpress is the only marketing group in Australia with access to the Royal Australian Mint, the Perth Mint, the New Zealand Mint, the British Mint, and New Zealand Post. Members who have leaned into coins have gone from selling none to generating $50,000 a year in revenue. These are supplier relationships you cannot access through any other group.

The card performance analysis program uses proprietary data to show you which pockets are earning their space and which are not. Members who have acted on the recommendations have recorded revenue increases of 33%, 50%, and in one case 70% — without additional capital investment.

The AI toolkit — 19 prompts built specifically for newsagency retail decisions — is live now and free to all members. newsXpress has been working in this space for over two years. These are not generic business prompts. They are built around the decisions newsagents actually face.

The group also runs its own physical shops and four online businesses, including one that turned over $2 million last year. The advice comes from running retail, not reading about it. This helps it offer practical and valuable advice from the lived experiences.

If you want a group that will be direct with you, move fast on trends, and actively work to make your business more valuable — talk to Michael Elvey on 0400 331 055 or Mark Fletcher on 0418 321 338.

The Newsagency Is History. What Comes Next Is Up to You.

In this video, Mark Fletcher holds up a copy of A Companion to the Australian Media, published in 2014. He wrote several pages for it — a section on Australian newsagencies, capturing the channel as it stood just over a decade ago.

It’s worth reading now, because the gap between then and now is significant.

Visit ten newsagencies today and you’ll find ten different businesses. Gifts, toys, cards, collectibles, books, homewares — the format has fractured entirely. Newspower, Nextra, and newsXpress all carry the word “newsagency” in some form, but the stores operating under those banners look nothing alike. That’s not a problem. It’s proof that the generic model is gone.

The pressure points are not subtle. Newspapers and magazines are down in double digits and falling. Stationery is in trouble in stores that haven’t rethought it. Lotto is moving online faster than most operators would prefer. Greeting cards are still holding, but one category does not carry a business.

The newsXpress approach is to move toward what works locally — high-margin gifts, collectibles, boutique product ranges — rather than defend a format that the market has already left behind. Members who have made that shift are trading well. Waiting for conditions to improve is not a strategy.

The history is worth knowing. The book is worth owning. But the business decisions have to be about what comes next.

Not all newsagency businesses are the same, as we note above. Those with a future are those that are moving, outside what’s expected, beyond the traditional, and this is exciting for the owners, those who work in the shops and the communities in which they thrive.

While we 100% respect every newsagent, the truth of the data is undeniable – the future newsagency businesses will be those playing outside of history, and that matters plenty.

newsXpress works with newsagents of all sizes, shapes and situations. We help newsagents enjoy their businesses more and set themselves up for a brighter future as a result. It’s hard work, rewarding work.

Our focus is on local, independent and willing.

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newsXpress supports small local independent retailers to thrive. Find out more at help@newsxpress.com.au.

Driving High-Margin Revenue Growth with the Exclusive Seasonal Edge Program

Major seasonal events dictate the financial rhythm of the Australian retail calendar. Key periods such as Mother’s Day, Father’s Day, Valentine’s Day, and the extended Christmas season present crucial opportunities to build strong local customer engagement. However, executing a truly professional, high-impact marketing campaign requires significant resources. Independent retailers frequently struggle with the costs of designing premium collateral, sourcing appealing prize packages, and coordinating digital assets across social media platforms. Without these tools, standing out from national corporate competitors becomes incredibly difficult.

To solve this challenge, newsXpress created the exclusive Seasonal Edge program.

This initiative is structured specifically to deliver professional-grade marketing support directly to our members at zero cost. During the course of a single operational year, newsXpress invests substantial funds per member to source high-value customer prizes and provide beautifully printed in-store marketing collateral. For the upcoming Father’s Day season, for example, every single member store will receive a high-end Masterpro indoor and outdoor pizza oven to give away locally. This allows even small regional shops to present a premium retail experience.

The operational mechanics of the program are completely straightforward. No complex opt-in procedures are required, and the promotion integrates seamlessly with daily shop floor operations. The trigger for a customer entry is tied directly to high-margin categories, such as a card purchase or a gift selection.

This deliberate structure encourages shoppers to explore beyond traditional agency lines, driving immediate incremental revenue. In fact, member stores frequently report significant, above-average revenue bumps, including increases of up to twenty percent in high-margin greeting card categories during active promotional windows.

Beyond immediate bankable sales, Seasonal Edge serves as a brilliant mechanism for localised word-of-mouth marketing. Because each individual shop gives away a guaranteed prize pack, a resident from your immediate community is always the winner. This creates genuine excitement and strengthens community goodwill.

The program also facilitates active collaboration among newsXpress members, who privately share their unique in-store display concepts. This shared inspiration allows every participating retailer to optimise their physical layouts, attract fresh demographics, and achieve measurable commercial success.

Seasonal Edge is a resounding success.