Advice for retailers: 11 questions you should ask a possible supplier to your business

The idea of these questions is to put the needs of your business front and centre. Having this list can make it less confronting for you when you ask the suppliers. Think about the answers from your potential suppliers and whether they serve your needs.

  1. What is unique about your business?
  2. Where are your products made?
  3. Do you provide sample products?
  4. Will you supply other retailers near my shop?
  5. Can I sell your products online?
  6. What are your freight charges?
  7. What level of inventory do you hold, and how quickly can you supply?
  8. Do you provide electronic invoices?
  9. Can I order directly online with you?
  10. What is your settlement discount?
  11. Can you do better on price?

Asking each potential supplier the same questions guides a consistent approach to evaluating suppliers. This should provide you with more consistent results in terms of supplier performance.

Evaluate the Partnership, Not Just the Price

While the answers to logistical questions like freight and discounts are vital for your margins, pay close attention to the quality of communication during this process. A supplier who is transparent about their inventory levels and responsive to your inquiries is likely to be a reliable partner when challenges arise, such as shipping delays or product defects. Remember, you aren’t just buying stock; you are entering into a professional relationship. A supplier whose values and pace align with your own will contribute significantly to the long-term stability and reputation of your retail brand.

Review and Refine Regularly

The retail landscape is constantly shifting, and a supplier that met your needs three years ago might no longer be the best fit today. Use these questions as part of an annual or bi-annual audit of your current partnerships to ensure they remain competitive. If a long-term supplier has slipped on delivery times or ceased offering settlement discounts, having this consistent data allows you to have a constructive, evidence-based conversation with them. Maintaining a high standard for your suppliers ensures that your shop remains agile, profitable, and stocked with the best possible products for your customers.

Your relationship with your suppliers is one of the most significant levers you can pull to control the health of your retail business.

By moving from passive ordering to active, inquiry-based sourcing, you shift the power dynamic in your favour and ensure that every item on your shelves earns its keep. Treat these questions not as a one-time hurdle, but as the foundation of a professional standard that protects your margins and guarantees the quality your customers expect.

When you put your business needs front and centre, you aren’t just buying products, you’re building a resilient, profitable future.

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newsXpress is a marketing group that supports small local independent retailers to thrive. Find out more at help@newsxpress.com.au.

Advice for retailers: What to do if your card payments / EFTPOS fees are too high

Card payment fees, EFTPOS fees, capture too much attention from retailers, in my opinion. Too much time is spent chasing lower costs from banks or imposing a surcharge on transactions where a card is used for payment.

It fascinates me that retailers tend to spend less time on other options for managing the payment costs to businesses.

It’s an easy complaint for a retailer to make, my EFTPOS merchant fees are too high, it’s not fair, time for me to consider another supplier or to consider charging customers a surcharge.

Customers hate surcharges, especially if there is another retailer selling what you sell that doesn’t charge a surcharge.

Every method of payment has a cost, including cash. In my experience working with retailers, the cost of cash is higher because of theft. However, it’s not easily seen, especially in retail businesses that don’t research or teach about theft.

To address the cost of EFTPOS merchant fees for a retail business, you need to be an engaged retailer. Here are some ideas:

  • Promote cash payment, if you want the costs associated with cash, of course.
  • Be clear as to the cost of using a card. You could apply a surcharge, which I think is a ridiculous idea, though.
  • Price, knowing that cards will be used by customers. Build the cost into your pricing model for products where you can do this. Keep the price bump under 1.5%, and it’s less likely to be noticed.
  • Lower a cost elsewhere to cover the payment cost. Look at your labour costs, for example. Shaving an hour of employee rostered time can save you what’s equal to purchases of $3,750 on a card—depending on the type of card used.
  • Increase sales. While you should be single-mindedly focused on this anyway, increasing sales helps you address the EFTPOS cost and more in the business.

It’s easy to complain over EFTPOS fees. Before you do that, look at your own behaviour. Here are some common points in retail businesses that retailers overlook when they complain about supplier- or service-related costs. These are things we regularly see ignored in favour of complaining about someone else:

  • Dead stock. A problem not seen is not a problem to many. In the average indie retail business, dead stock is equal to around 3% of turnover.
  • Bloated roster. Some prefer to spend money on people so they have time to themselves to relax, golf or sit in the back office where no customer purchases from. We often see a bloat cost equal to around 10% of the roster.
  • Wrong trading hours. Some stay open too long, while others are not open long enough. Either way is at a cost to the business.
  • Being blind to theft. Theft in local indie retail costs, on average, between 3% and 5% of turnover. Not watching for it, tracking it and mitigating it has a cost to the business.
  • The wrong product mix. Gross profit’s a key measure of retail business performance. Increasing yours beyond what is traditional for your channel provides you with a buffer. For example, transaction count/sales can decline, and you can be okay. Measure gross profit. Set a goal. Chase it. The air is cleaner in the above-average zone.
  • No, it’s not bliss. There are insights into your software that can guide better, faster and more financially rewarding decisions. Yet too many in retail don’t want to know. That failure costs them plenty.
  • Stop running out of stock.Manual processes for stock reordering by retailers and suppliers regularly result in sell-outs, and therefore missed sales. Every time that happens, it’s a cost to the business. In a retail business we looked at, the cost of sell-outs was more than $3,000 in a year, or $1,500 in gross profit, all because of poor reordering management.

The items on the above list are all on the retailer to address. The benefit’s that addressing these results in a stronger, leaner and more valuable retail business.

Adding a surcharge is an easy step. It may be the wrong step as doing so could shield you from more important and valuable business moves you can make.

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newsXpress is a marketing group that supports small local independent retailers to thrive. Find out more at help@newsxpress.com.au.

Advice on how to prepare your local retail shop for sale

Selling a retail business is like selling a house; you need to prepare it so that it looks appealing to prospective purchasers. Work undertaken before putting the business on the market can deliver a better price outcome.

The following is designed to help any local indie retailer prepare their shop for sale:

  1. Make it look and feel appealing. There are people who will look for a challenge (opportunity). However, most buyers want to see a business they understand and feel they can run.
  2. Ensure that your processes are documented so that anyone of any skill level can feel confident that they can run the business.
  3. Eliminate dead stock.It looks bad on the shelves and bad on the books. Purchasers should not pay full wholesale for inventory more than six months old, as your poor buying or management is not their obligation. Fix this before putting the business on the market.
  4. Streamline operations.Make the business look easy to run by ensuring that it’s easy to run for you. The easier it looks to run, the more interesting it’s to people who don’t understand the business.
  5. Maximise profit.What anyone will pay will depend on the actual profitability of the business.
  6. Be happy.Owners who talk down their business will find it harder to sell it.
  7. Keep your social media presence up to date.Today, many people check out a business online before looking at it in-store.
  8. Get your paperwork in order.Early on, get business documents together.
    1. Premises lease
    2. Equipment leases
    3. Employee records
    4. Product forward orders
    5. Franchise documents
    6. Supplier agreements
    7. Details of any forward orders
    8. Any other documents relating to the operation of the business, including manuals for any equipment items
  9. Choose a broker appropriate to your type of business and circumstances.

Success in selling your shop depends on the work you do to prepare it for sale. Time spent well in advance preparing the business for sale could make the sales process easier and more successful.

Don’t Wait for a ‘Sold’ Sign to Start Planning

Timing is the final ingredient in a successful exit. Ideally, you should begin this grooming process 12 to 24 months before you actually intend to list. This lead time allows you to show a consistent upward trend in your financial statements and proves to a buyer that the improvements you’ve made are sustainable, rather than just a temporary “paint job.” A business that shows steady growth and organized leadership is far more likely to spark a bidding war than one that looks like it’s being offloaded in a hurry.

The Value of a Clean Break

Ultimately, a well-prepared business is one that can function perfectly without you. While it’s tempting to remain the “face” of your shop until the very end, true value lies in transferability. By stepping back from daily tasks and letting your documented systems and trained staff take the lead, you demonstrate to the purchaser that they are buying a functional engine, not just a job. When a buyer can envision themselves in your shoes without fearing a steep learning curve, you have successfully moved from selling a “project” to selling a “turnkey asset.”

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newsXpress is a marketing group that supports small local independent retailers to thrive. Find out more at help@newsxpress.com.au.

Australian newsagencies are good businesses to buy – here’s our advice

The Australian newsagency remains a robust and attractive investment for anyone looking to own their own business if you buy well.

Recent years have demonstrated the resilience of the channel, with many businesses performing exceptionally well through challenging economic cycles. While the industry is evolving, the opportunities for a profitable, sustainable business are significant for those who understand the modern landscape.

While there have been some closures, typically they ten to be old-school businesses that have not transitioned in terms of shopper relevance.

If you are considering buying a newsagency – the newsagency of today is vastly different from the agency-focussed models of the past.

Success now relies on diverse product mixes, retail excellence, and a keen focus on giftware and high-margin lines. When assessing a potential purchase, you must look beyond the storefront and interrogate the data.

Essential Documentation for Informed Decision-Making

When you begin negotiations for a newsagency, the quality of the information provided by the vendor is a direct reflection of the health of the business. If a seller cannot produce comprehensive records, the business is not ready for sale. You should request and review the following documentation:

  • Accountant-Prepared Profit and Loss Statements: Request the formal P&L statements for the last two financial years. Do not rely on informal spreadsheets created specifically for the sale process.
  • A Detailed List of Add-backs: Review the specific items the vendor has “added back” to the net profit to reach their valuation. Ensure these adjustments are legitimate and transparent.
  • Tax Returns: Use these to cross-reference and verify the figures presented in the P&L statements.
  • Point of Sale (POS) Reports: This is your primary source of truth. Request sales data from the POS software for the last two years to verify all income claims.
  • Lottery Terminal Data: For businesses with a lottery franchise, verify the commissions and turnover through official terminal reports.
  • Business Activity Statements (BAS): These filings provide a verified record of turnover and GST obligations, offering another layer of security for your analysis.

Inventory and Operational Obligations

A newsagency is only as healthy as its stock and its lease. You must understand exactly what you are inheriting. Request a full list of current inventory that includes the original purchase price and the date each item was last sold. It is wise to randomly select several items and ask for the original supplier invoices to verify the data.

The lease is the most critical contract in your business. Examine the shop lease carefully to understand the term, the rent reviews, and any upcoming refurbishment requirements. Additionally, ensure you have a list of all equipment leases and any forward orders placed with suppliers that you will be expected to honour.

Staffing costs and liabilities are also paramount. You require a list of all employees that details their hourly rates, employment status, start dates, and all accrued entitlements such as annual and long service leave.

Analysing the Opportunity

Once you possess this data, you must conduct your own analysis. While professional advisors are helpful, the final decision to invest should be yours. You need to understand the mechanics of the business you intend to run.

The most attractive newsagencies are those that are easy to operate and demonstrate consistent profitability. While some buyers look for “turnaround” opportunities, the purchase price should reflect the current state of the business, not its hypothetical future potential. If you are required to do the work to fix a business, you should be the one who reaps the rewards of that effort, not the outgoing owner.

Advice for Current Owners

If you are currently operating a newsagency with an eye on a future exit, the time to prepare is now. Every day you spend in the business is a day you are building its eventual sale price. Run a lean, smart, and profit-focused operation. When your data is clean and your profit margins are healthy, you will find a ready pool of motivated buyers.

Buying a newsagency in the current Australian market offers a path to a rewarding retail career. By insisting on transparency and focusing on modern retail trends, you can secure a business that provides a return today and a significant payday in the future.

newsXpress helps Aussie newsagents thrive and create personal and financial value

Being an independent business owner offers a level of freedom and community connection that is rare in the modern corporate world. However, this independence can sometimes lead to a sense of isolation, especially when facing complex challenges like lease negotiations, rising costs, or shifting consumer habits. At newsXpress, we believe that the most successful newsagencies are those where the owner is actively engaged but supported by a community of professionals who share a common goal.

Investing in a marketing group is a significant decision for any independent newsagent. It is important to understand exactly how your monthly contribution is utilised to drive growth and improve the value of your business. At newsXpress, our membership fee is structured at 295 dollars per month for the first store, with no additional monthly fees for up to two further stores under the same ownership. This flat-fee model ensures that as your turnover grows, you are not penalised with escalating costs.

The core of the membership value lies in the extensive suite of professional resources and exclusive programs designed to move your business forward. A primary inclusion is the Seasonal Edge program, which provides members with free prize packs valued at 350 dollars or more for major retail events like Christmas and Mother’s Day. This program is supplemented by professionally designed in-store and digital marketing collateral, ensuring your shop looks contemporary and engaging without requiring you to hire external designers.

Beyond marketing, the fee grants you access to a team of retail professionals who provide evidence-based business management advice. This support covers critical operational areas such as lease negotiations, where we help you secure better terms at no extra charge. We also provide shop fit and layout advice, which has helped many members save thousands of dollars during renovations. For those looking to modernise their operations, the membership includes assistance in establishing and maximizing an online retail presence specific to your business.

Supply chain advantages form another major pillar of the membership. You gain access to over 130 preferred suppliers, many of whom offer exclusive products and first-to-market opportunities. To help you manage these relationships, we provide a central billing program that can unlock delayed billing terms, improving your cash flow. We also actively represent you in resolving any supplier issues that may arise.

Finally, the fee covers the essential infrastructure that supports a modern retail network. This includes access to a private knowledge base containing over 150 business management articles, participation in live and recorded member meetings, and entry into our private community forums. We also provide tools to reduce overheads, such as market-leading low EFTPOS rates. By pooling resources, we ensure that every newsXpress member has the tools, data, and support necessary to thrive in an evolving marketplace.

The best software for a newsagency is software that helps the newsagency evolve, and thrive

The newsagency industry in Australia and New Zealand is undergoing a significant transformation. This is evident in the first weeks of 2026 more so than in 2025.

Traditional revenue streams, such as print media and physical lottery sales, are shifting. While some headlines suggest a decline for the channel, the reality on the ground tells a different story. Many local newsagents are thriving by pivoting to new niches and adopting advanced retail strategies. Central to this success is the evolution of newsagency software from simple transaction processing to a comprehensive business management tool.

Smart newsagency software is key to helping Aussie newsagencies thrive.

Artificial Intelligence is no longer a concept for the future. It is a practical tool currently being used in successful newsagencies every day. Embedded AI tools within point-of-sale software represent a genuine game-changer for small business owners. These tools assist with time-consuming tasks such as writing compelling product descriptions for e-commerce and managing complex inventory data.

Using AI allows newsagents to maintain a professional digital presence without requiring hours of manual labor. This technology ensures that local businesses stay competitive in a marketplace where digital sophistication is now expected by consumers. It is difficult to justify using a software solution today that does not have these capabilities integrated into its core functions.

Streamlining Operations with Direct Connections

Efficiency in a modern newsagency is built on seamless integration. One of the most tangible benefits of updated software is the ability to import supplier invoice PDFs in seconds. This eliminates manual data entry, reduces errors, and saves significant administrative time.

Beyond stock management, direct integrations with accounting platforms like Xero further reduce overheads. By connecting the point-of-sale system directly to the general ledger, newsagents gain a clearer view of their financial health with less effort. These advances often save the business many times the actual cost of the software subscription.

Expanding Beyond the Physical Storefront

The modern newsagent is no longer confined to four walls. Many businesses are now generating substantial revenue through online sales. It is now common to see newsagencies achieving $400,000 or more in annual turnover via Shopify websites that are directly connected to their in-store software.

A robust software solution must support selling anywhere. This includes integrations with platforms like WooCommerce and BigCommerce, as well as connections to delivery and roster apps. When inventory is synced in real-time between the physical shop and the online store, the risk of overselling is removed, and the customer experience is improved.

In a consolidating market, the stability of a software provider is paramount.

Tower Systems currently serves more than 1,800 newsagents, which is more than all other competitors in the channel combined. This scale allows for continuous investment in development and support.

Choosing a market leader provides a level of safety. It ensures that the software will continue to evolve alongside industry standards and government regulations. Whether it is a change in lottery management through The Lott or new requirements for newspaper home delivery, a dedicated provider remains ahead of the curve.

A Partnership Built on Experience

Software is most effective when backed by real-world experience. Tower Systems is unique because it also owns and operates newsagencies. These stores serve as testing grounds to refine features before they are released to the wider network.

This partnership approach extends to human-led training and 24/7 access to learning libraries. It ensures that staff are confident and that the business owner can reclaim their time. One newsagent recently reported saving 40 man-hours per month after updating their systems. That is a full week of productivity returned to the owner every month.

The role of the newsagent is fundamentally reshaping.

To thrive in this dynamic retail landscape, owners must evaluate whether their current technology facilitates growth or hinders it. Modern software should handle everything from special customer orders and pre-selling products to theft mitigation and retail strategy.

The Australian and New Zealand newsagency channel has a bright future for those who embrace these efficiencies. By automating routine tasks, newsagents can refocus their energy on exceptional customer service and exploring new revenue streams.

While newsXpress does not require its members to use any particular software, most use Tower Systems.

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The right POS system or website for any retail business depends on the specific needs of the retail business. Tower offers POS software and websites made specifically for local small business retailers in a selection of retail channels. To see if we might help you…, request a free, no-obligation demo today.  

Call 1300 662 957 in Australia or 0800 444 367 in New Zealand. Or, email sales@towersystems.com.au. 

Strategic Product Diversification to Increase Gross Profit

The traditional Aussie newsagency model is undergoing a significant transformation. Relying solely on legacy categories like newspapers, lotteries, and parcel collection is often no longer enough to ensure long-term sustainability.

To thrive in today’s market, newsagents must look toward strategic product diversification that focuses on higher margins and faster stock turn.

newsXpress supports this transition by providing access to over 130 preferred suppliers, many of whom offer exclusive products not available to other newsagents.

One of the most successful examples of diversification within the group is the coin and collectables category.

newsXpress is the only marketing group in Australia operating in this lucrative space, partnering exclusively with institutions like the Royal Australian Mint, The Perth Mint, and the New Zealand Mint. This relationship is worth millions of dollars annually to members. We have seen retailers go from selling no coins to generating 50,000 dollars in annual revenue from this category alone.

Strategic diversification is about identifying products that attract new demographics and encourage higher spending per visit.

Mint products, for instance, have proven successful in attracting traditional shoppers, such as those visiting for newspapers or lotteries, while also drawing in a dedicated community of collectors. This cross-pollination of customer types is essential for growing the overall value of the business.

We have plenty more examples beyond mint coins.

The process of diversification also involves decluttering and rationalising existing inventory. By assessing business data and identifying low-hanging fruit, retailers can move away from slow-moving lines and reinvest that capital into trending products that deliver a better return on investment. This methodical approach to stock management ensures that every square metre of floor space is contributing to the bottom line.

Furthermore, newsXpress helps members navigate these changes by providing evidence-based advice and shop floor tactical training. Whether it is securing first-to-market opportunities or managing a craze while it is still fresh, we work to ensure our members are ahead of the curve. By embracing a diverse product mix, newsagents can transform their shops into vibrant retail destinations that are more profitable to own and more enjoyable to run every day.

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newsXpress is a marketing group that supports small local independent retailers to thrive. Find out more at help@newsxpress.co

The Importance of Collaboration in Independent Retail

Being an independent business owner offers a sense of freedom and autonomy that is highly rewarding. It’s why plenty buy their first newsagency. However, the challenges of modern retail can sometimes lead to a feeling of isolation. This is why newsXpress operates as a marketing group rather than a restrictive franchise.

The most successful newsagencies are those where the owner is actively engaged, supported by a community of peers and professionals who share a common goal.

The newsXpress difference lies in our personal and collaborative approach.

We do not mandate branding, uniforms, or specific signage; instead, we offer tools and advice that members can choose to implement based on their local needs.

This respect for independence allows retailers to maintain their local identity while gaining the backing of a national network. It is a partnership where we provide the resources, but the owner remains the final decision-maker.

A vital part of this support is the sense of community built over more than two decades. Through private member forums, regular online meetings, and national conferences, retailers can connect with each other to share insights and decompress.

Having a trusted group of friends to have a laugh with or a mentor to act as a sounding board can significantly improve a retailer’s resilience. As many members have noted, the friendships formed within the group often go beyond purely business relationships.

This community also provides practical support during difficult times. We have frequently invested time and travel to work directly on the shop floor with members who are facing financial hardship or struggling to find their mojo. Whether it is helping to reset a shop layout, providing mental health support, or assisting in lease negotiations, we are committed to helping our members find their way back to a successful and enjoyable business.

Success in retail is more satisfying when it is achieved methodically and shared with others. By fostering an environment of innovation and collaboration, newsXpress helps ensure that local newsagents remain a vital part of the Australian retail landscape. We seek members who are excited by success and who want to contribute to the collective wisdom of the group. Together, we can make every newsagency business worth more and more enjoyable to own.

Strengthening Community Ties Through the Seasonal Edge Program

The local newsagency has long been a cornerstone of the community. To maintain this position, retailers must find ways to offer unique experiences that national chains cannot match. One of the most effective tools we provide to help achieve this is the Seasonal Edge program. This initiative is designed to drive foot traffic and build genuine goodwill within your local precinct.

Unlike national competitions where the chances of winning are statistically slim, the Seasonal Edge program ensures that every participating newsXpress store has its own local winner. We provide high-value prize packs for major retail seasons, including Valentine’s Day, Mother’s Day, Father’s Day, and Christmas. Because customers know a member of their own community will win, it creates a level of engagement and excitement that a national draw simply cannot replicate.

The program is funded entirely by newsXpress, meaning members receive the prizes and professional in-store marketing collateral at no additional cost. This removes the financial and creative burden of developing complex seasonal campaigns. The results are measurable, with many members reporting significant revenue increases in high-margin categories like greeting cards during these promotional periods.

Beyond the immediate sales spike, Seasonal Edge serves as a powerful tool for customer acquisition. The local prize draw often attracts new faces into the shop who might not have entered otherwise. Once they are through the door, the professional signage and engaging atmosphere encourage them to browse and discover your broader range. It is a methodical way to build shopper stickiness and ensure your business remains the destination of choice for your local area.

No other newsagency group in Australia offers anything like seasonal Edge. It’s fresh. Unique, Successful. Free to newsXpress members.

Suppliers love it.

newsXpress members love it.

Local customers love it.

The seasonal Edge program is a terrific success and playing a role in helping local Aussie newsagencies thrive.

If you own a newsagency business and want to enjoy your business more and benefit from greater success, consider this as it’s a proven winner.

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newsXpress is a marketing group that supports small local independent retailers to thrive. Find out more at help@newsxpress.co

Harnessing Data to Provide Newsagents With Better Retail Decisions

Modern retail success depends on more than just intuition. In the current Aussie newsagency environment, the ability to interpret business data is a critical skill that separates thriving shops from those that are struggling.

At newsXpress, we believe that understanding the truth of your situation begins with a deep dive into your own sales figures and performance metrics.

Effective data analysis allows you to identify what we call the low-hanging fruit. These are the immediate opportunities for improvement that might otherwise go unnoticed. For example, by running a dead stock report, you can identify items that have not moved in six months or more. Clearing this inventory through targeted discounting frees up both valuable floor space and cash flow that can be reinvested into higher-margin categories.

newsXpress helps Aussie newsagents thrive.

We assist our members in looking at their businesses from multiple angles. This includes assessing the gross profit percentage contribution of different departments compared to the floor space they occupy. It also involves calculating revenue per rostered hour to ensure your labour costs are sustainable. When you have a clear picture of these metrics, you can make informed choices about where to expand and where to rationalise.

A whole-of-business approach to data also helps in reducing common retail mistakes. Instead of buying inventory based on supplier pressure or habit, you can make decisions supported by evidence. This shift in mindset leads to better stock turn and a higher return on investment. By moving away from a traditional model and using data to guide your path, you can ensure your business remains valuable and relevant in a changing market.

newsXpress is a marketing group serving around 200 Aussie newsagents.

We’re unique, not like any other group.

We’re not a franchise.

What you do in your business is up to you.

Our suggestions, curated for you based on your situation, are offered for you top consider.

There is no pressure.

We love helping local retailers thrive. Most of our members are in region al / rural Australia.

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newsXpress is a marketing group that supports small local independent retailers to thrive. Find out more at help@newsxpress.co

The Danger of Stagnant Reporting on an Evolving Industry

A recent ABC Gippsland report on the closure of the Sale Authorised Newsagency highlights a significant disconnect between media narratives and the actual state of our channel. While the report focuses on the “end of an era,” it fails to capture the vitality of the many newsagencies currently experiencing double-digit growth.

The story in Sale is essentially one of retirement. Terry Stewart, after 38 years of dedicated service and 2:30 am starts, has chosen to close his doors. However, the ABC’s editorial framing suggests this is an inevitable symptom of an industry in decline. This type of reporting ignores the success stories of newsagents who have actively transformed their businesses to meet modern consumer needs.

There is a telling detail in the ABC article: Terry noted that his product mix had not changed much over the decades. In the context of a successful, modern newsagency, this is an outlier. For many thriving newsXpress members, approximately 80% of what they sell today is different from what was on their shelves a decade ago.

Success in this industry is no longer found in simply being an “agent” for legacy products like newspapers and magazines. It is found in becoming a retail destination. Stores that are growing are those that have pivoted into high-margin giftware, collectible trading cards, plush toys, and boutique stationery. These businesses are seeing substantial increases in average basket value, often offsetting the decline in traditional categories.

When the national broadcaster chooses to cover a retirement-led closure while ignoring the innovation happening in the rest of the channel, they provide a skewed perspective. They miss the newsagents who are breaking sales records by embracing data-driven stock management and diverse product ranges.

The newsagency channel is not a monolith of decline. It is a tale of two different paths: one of tradition and one of transformation. While we respect the legacy of long-serving newsagents like Terry, it is essential to recognise that the industry’s future is being written by those who view their four walls as a flexible retail space rather than a fixed “news” agency.

We encourage newsagents to look beyond the headlines. The data shows that for those willing to change their product mix and engage with new shopper demographics, the opportunities for growth have never been better.

newsXpress helps newsagents thrive.

8 things that set the newsXpress marketing group apart.

newsXpress is different to any other group serving newsagents and here’s how:

  1. No lock in contract.

newsXpress members can quit the group at any time. That they don’t speaks to the commercial and emotional value they gain from the group. The biggest barrier to newsXpress welcoming newsagents who want to join the group is the lock-in contract with another group. Our advice is: read the contract carefully before you sign.

  1. Free seasonal in-store prizes for you.

The newsXpress Seasonal Edge campaign is free to members. Each season newsXpress provides participating members with a $350.00 value prize to give away to one lucky local customer. This seasonal Edge campaign is a key reason newsXpress members are reporting 10% and more annual card sales growth.

  1. Exclusive mint coin programs.

Thanks to the exclusive Royal Australian Mint relationship as well as Perth Mint, NZ Mint and other coin relationships a typical newsXpress member is adding tens of thousands of good margin business without risk. Even better: coin shoppers tend to purchase other items, enhancing their value to the business. Our 2026 and 2027 programs are locked in along with some excellent media coverage.

  1. Free national conference.

newsXpress hosts a national conference each year, providing free luxury hotel accommodation, breakfasts, dinner and more. This business building event is loved by members for the business value and wonderful networking.

  1. Business transformation help.

newsXpress offers a business transformation service tailored to the needs of each individual member. No matter where your business is on its retail journey, newsXpress retail specialists will work with you, if you want, to help you transform your business toward greater value for you.

  1. Exclusive product access.

newsXpress delivers exclusive access to a range of sought after product. This month (September 2025) newsXpress members gained exclusive access to one product range that delivered more than $10,000 in gross profit to each participating shop. That’s a wonderful bankable benefit for newsXpress members.

  1. Small group deep dive.

This exclusive initiative groups 8 businesses to work together with mentorship offsite on the future of each participating business. This type of program has helped newsXpress members double business revenue, cut costs and make planning the exit from the business so much easier. It’s easier to sell a profitable business.

  1. Cash flow support.

Our central billing program and other supports help members more confidently plan cashflow and bank for a rainy day. Cash is king and we help you respect that.

newsXpress is primarily made up of high street newsagencies in suburban and rural / regional settings. No shop is too small, or too big.

Your second and third stores can join for free.

To demonstrate our transparency and accessibility, reach out to our CEO, Mark Fletcher, on 0418 321 338 or mark@newsxpress.com.au.

The Reality of Newsagency Marketing Group Agreements: Protecting Your Business Interests

It is a scenario that occurs with troubling frequency in the Australian newsagency channel. A retail owner, perhaps only months into a new arrangement with a marketing group, finds that the partnership is not a good fit. They may recall verbal assurances that they could exit the agreement if they were unhappy. However, upon reviewing the signed paperwork, they discover they are locked into a multi-year commitment. When they attempt to negotiate an exit, the friendly tone of the initial sales pitch is often replaced by the threat of legal action.

This situation serves is reminder of the importance of due diligence. For new owners entering the industry, a compelling sales presentation can be persuasive. It is vital to remember that a conversation is not a contract.

The most significant document in any business relationship is the written agreement. Verbal promises or implications carry no legal weight once your signature is on the page. If a representative claims you can leave the group at any time, you must insist they point out the specific clause that permits this. If the clause does not exist in writing, the promise does not exist in reality.

You must understand every term before committing. If an agreement contains jargon or confusing language, seek independent advice. You are responsible for every clause once the document is signed.

A professional salesperson is trained to build rapport and establish a sense of friendship. While a positive relationship is helpful, you are entering a legally binding partnership, not a social arrangement. Scrutinise the commercial offer rather than the personality of the person delivering it. If you feel pressured or uncomfortable during the process, do not sign. At the pre-signature stage, you maintain total control over the future of your business.

Every agreement includes a minimum term. Identify this period and consider it carefully. Committing to a specific strategy for three or five years is a significant decision. If the group’s direction does not yield results for your specific location, you may still be tied to their costs and requirements for the duration of the term. If you cannot confidently commit to that timeframe, the agreement is likely not right for you.

A common pressure point arises when buying an existing business that is already branded under a marketing group. Buyers are sometimes told they must join the group to maintain the branding or avoid de-branding costs. This is often misleading. The responsibility for de-branding should typically rest with the current owner as a condition of the sale. Do not join a group simply to solve a problem that belongs to the seller.

Ultimately, your reputation in the local community is your most valuable asset. In the newsagency channel, brand consistency is often lacking across different locations. Your personal service and business name will define your success far more than a corporate banner. Your signature is your bond; ensure you only give it to a partner that offers a fair and transparent framework.

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newsXpress is a marketing group that supports small local independent retailers to thrive. Find out more at help@newsxpress.com.au.

Advice for Australian newsagents: Quality Over Quantity: Driving Card Profitability Through Data

Retailers often fall into the trap of believing that a larger range naturally leads to higher sales. In the greeting card category, this logic frequently results in cluttered displays and stagnant inventory.

newsXpress helps newsagents make fact-based decisions in their business. We do this per store, based on their data and based on their personal situation.

Our recent analysis from 50 comparable newsagencies demonstrates that growth is not driven by the size of the range, but by the efficiency of the “pocket.”

While many newsagents achieved a 10.1% increase in total sales this year, the most valuable insights come from measuring sales per pocket. The data shows that carrying more stock can actually hurt your bottom line if that stock is not performing.

The Efficiency of the Middle Ground

Large footprint locations often struggle with a “long tail” problem. In these stores, the bottom 15% of stock frequently occupies premium floor space without generating a return. Data suggests that mid-sized stores are significantly outperforming larger locations in efficiency. These retailers have found a sweet spot where every pocket earns its keep. Bigger is not always better; it is often just more expensive to maintain.

Consistency in Everyday Categories

Seasonal events like Father’s Day and Christmas provide significant revenue spikes. In fact, Father’s Day performance saw a 24.1% jump in specific stores. However, the true engine of growth is the “everyday” category.

Sales in everyday cards are up 12.7%. Successful retailers use this consistent foot traffic to encourage customers to trade up into premium tiers. By focusing on these daily transactions, stores build a stable financial foundation that complements seasonal peaks.

Shifting Focus to Yield

The strategy delivering the best results involves rationalising slow-moving lines. By replacing underperforming cards with high-margin trending gifts, newsagents are proving they can sell more by carrying less.

This approach requires active in-store engagement. Local activations, such as competitions, give customers a reason to browse the card department when they might not have otherwise planned to. These small interactions turn a routine visit into a purchasing opportunity.

Reclaiming Control of Your Floor Space

As a retailer, you pay for the floor space and the inventory. It is essential that you manage these assets rather than handing control to a supplier. The newsagencies achieving the best results are those that avoid long-term, lock-in contracts.

Supplier interests do not always align with your specific business needs. When you maintain control of your data and your displays, you can make decisions that benefit your unique situation. Success starts with your engagement. Review your data, identify your least productive pockets, and reclaim your retail space.

Cultivating Success: The newsXpress Approach to Retail Partnerships

Choosing a marketing group is a significant decision for any independent newsagent. In a competitive landscape, the right partnership can determine the long-term viability of a business. At newsXpress, we focus on providing tangible value, transparent communication, and a level of support that respects the independence of our members.

Exclusive Supplier Partnerships

One of the primary advantages of newsXpress membership is access to exclusive supplier relationships. We have established a unique partnership with the Royal Australian Mint, a government agency that deals with us exclusively within the newsagency channel. This collaboration delivers exceptional value to our members, providing access to products that are not available through other marketing groups.

Furthermore, we work closely with various suppliers to develop products specifically for the newsXpress network. These exclusive lines help our members differentiate their offerings and attract a broader customer base.

The Power of Local Engagement

Our seasonal marketing program, Seasonal Edge, is designed to drive traffic and increase sales during key periods like Christmas, Valentine’s Day, Mother’s Day, and Father’s Day. While the program focuses on these major events, its broader goal is to promote the sale of greeting cards throughout the year.

A distinctive feature of Seasonal Edge is its local focus. Unlike national competitions where the chances of winning are slim, every participating newsXpress store has a local winner. This approach fosters a stronger connection between the business and its community, as customers know their patronage directly supports a local prize. In 2025, newsXpress invested over $1,500 per store in cash prizes and promotional materials to ensure the success of this program.

Transparent and Honest Business Advice

We believe that professional success is built on a foundation of honesty. At newsXpress, we provide our members with candid feedback based on benchmark rankings and performance data. We do not believe in offering empty praise; instead, we offer the same advice we would apply to our own businesses.

As active participants in the retail sector, we own and operate our own newsagencies and e-commerce platforms. We share the lessons learned from our successes and our mistakes, ensuring our members benefit from real-world experience.

Investing in Member Growth

NewsXpress is committed to the continuous improvement of its members’ businesses. We reinvest our profits back into the group to fund initiatives like Seasonal Edge and our Deep Dive program. The Deep Dive program takes small groups of members to off-site locations, such as Bali or New Zealand, for intensive three-day strategy sessions. These sessions allow retailers to step away from daily operations and focus on creating actionable plans for growth.

Whether you require assistance with lease negotiations, supplier issues, shop layout, or human resources, newsXpress is here to help. Our goal is to ensure your business thrives in 2026 and beyond.

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newsXpress is a marketing group that supports small local independent retailers to thrive. Find out more at help@newsxpress.com.au.

Maximising Success: Strategic Opportunities for Local Newsagents

Running an independent newsagency is a complex endeavour, yet the right partnership can transform daily challenges into sustainable growth. At newsXpress, we focus on helping business owners find new customers, increase shopper spend per visit, and ultimately, find more enjoyment in their work. We are 100% focussed on the success of our member businesses through active collaboration and evidence-based advice.

A Different Kind of Retail Group

newsXpress is not a traditional franchise; it is a privately owned marketing group established in 2001. We do not enforce mandatory pitches or charge fees based on your turnover. Instead, we charge a flat monthly membership fee of $295.00 for your first store, with up to two additional stores included at no extra cost.

Our small head office team brings decades of diverse retail experience. This team includes:

  • Mark Fletcher (Managing Director): A newsagency owner since 1996.
  • Laura Sharp: retail management experience and marketing experience.
  • Anthony Suta: 18 years of expertise in physical and online retail strategy.
  • Jennifer Searle: Over 30 years of experience as a supplier manager and retail mentor.
  • Michael Elvey: 28 years specialising in tech, data analysis, and shop floor management.
  • Chris Farrell: 15 years of experience across independent and national corporate retail.

The Seasonal Edge Advantage

One of our most significant member benefits is the Seasonal Edge program, which is exclusive to newsXpress and provided at no cost to members. In 2025, we allocated more than $1,500 per member to fund prizes and marketing collateral.

This program provides each shop with a high-value prize pack (worth $350 or more) to give away during major seasons like Valentine’s Day, Mother’s Day, Father’s Day, and Christmas. The program is designed to drive local engagement and has resulted in proven revenue bumps, including reported 20% increases in high-margin greeting card sales for some stores.

Evidence-Based Business Growth

We help you make informed decisions by assessing your business data to identify “low-hanging fruit” and opportunities for improvement. Our whole-of-business approach focuses on critical touchpoints:

  • Profitability: We help you buy better through 130+ preferred suppliers and central billing programs that unlock delayed payment terms.
  • Efficiency: We provide tactical training to improve stock turn, shrinkage, and return on investment for labour and floor space.
  • Differentiation: We help you cast your business differently to improve “shopper stickiness” and attract new traffic.
  • Exclusivity: Many of our preferred suppliers provide exclusive products or first-to-market opportunities that are not available to other newsagents.

Transparency and Community

We believe in full transparency and share our financial performance data with members at national conferences and in one-on-one sessions. Funds are consistently reinvested into the business to support members through difficult times, fund overseas trade show visits to stay ahead of trends, and provide market-leading lower EFTPOS fees.

Ultimately, newsXpress is a community where you can find business mentors and peers to help navigate the complexities of retail. Success brings happiness, and our goal is to help you achieve both.

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newsXpress is a marketing group that supports small local independent retailers to thrive. Find out more at help@newsxpress.com.au.

Transform Your Business: How newsXpress Delivers a Brighter Future

Running an independent newsagency in Australia today presents a unique set of challenges. If you are feeling stuck, facing financial hurdles, or simply unsure of how to adapt to a changing retail landscape, you do not have to navigate these issues alone. Since 2001, newsXpress has operated as a dedicated marketing group with a single mission: helping local retailers build businesses they truly enjoy.

A Personalised Approach to Growth

We believe that every business is unique, which is why our advice is never one-size-fits-all. Our process begins by understanding exactly where you are today. We take a deep dive into your current situation, including:

  • Financial Health: We review your P&L, balance sheets, and any existing debt.
  • Inventory Analysis: We evaluate your current product mix to identify what is working and what is missing.
  • Capacity Assessment: We look at the resources you have available to determine the best path forward.

From there, we provide tailored strategies to save money and convert your store into a retail space that is relevant to today’s consumers.

Expert Support Across Every Department

newsXpress members gain access to a team of professionals with decades of experience in the retail industry. We provide practical assistance in areas that matter most to your bottom line:

  • Financial Planning: Our team helps you create a budget to build long-term financial strength.
  • Shop Floor Layout: We offer creative expertise to design more appealing and effective store layouts.
  • Supplier Relations: We act as a bridge to resolve issues with suppliers or help you open new accounts.
  • Landlord Negotiations: We provide guidance to help you find better outcomes in your leasing situations.
  • Advanced Technology: We leverage our deep knowledge of retail technology and Artificial Intelligence (AI) to help you run a more efficient operation.

Proven Results for Independent Retailers

We currently serve approximately 190 diverse businesses across every state and territory in Australia. While we work with capital city and suburban stores, the majority of our members are located in regional and rural areas, often outside of major shopping centres.

We pride ourselves on being a “warm hug” and a sounding board for owners who need someone on their side. In many cases, we have completely turned businesses around, providing owners with a clear and profitable future. However, we are also honest with our members; if we believe a current path is unsustainable, we will advise you on the necessary changes to ensure your success.

If you are unhappy with the current direction of your newsagency, it may be time to make a significant change. Let newsXpress be your starting point for a more successful and enjoyable retail journey.

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newsXpress is a marketing group that supports small local independent retailers to thrive. Find out more at help@newsxpress.com.au.

newsXpress Unlocks Value with Exclusive Mint Coin Programs

Finding distinct ways to drive new customer traffic is a constant goal for independent retailers, like Aussie newsagents. At newsXpress, one of our most successful initiatives over the past six years has been our exclusive relationship with major mints, providing members with a unique edge in the gift and collectables market.

A Direct Pipeline to High-Demand Collectables

newsXpress holds a preferred supplier relationship with the Royal Australian Mint. This contract ensures that all our members have direct access to new coin releases as they are launched. Furthermore, we collaborate on exclusive products specifically created for the newsXpress network.

Our reach extends beyond Australian borders to include:

  • The Perth Mint: Access to a wide array of precious metal coins.
  • The New Zealand Mint (Agoro): Bringing international collectables to local counters.

These programs are designed to serve the needs of the mints as they reach regional and rural Australia, while simultaneously helping our members build more vibrant businesses.

Proven Success and Foot Traffic

The impact of these programs on store traffic is significant. On release days, it is common to see lines of customers at the front of newsXpress stores, eager to secure the latest items. These shoppers often include coin collectors and pop-culture enthusiasts who may not typically frequent a traditional newsagency.

Recent highlights of our coin programs include:

  • The Australian Women’s Weekly Birthday Cake Book Program: A highly successful release from last year.
  • Exclusive Releases: We have developed four coins exclusive to newsXpress to date, every one of which has completely sold out.
  • Diverse Price Points: Our range caters to all budgets, from $17.50 coin-in-card products to premium $25,000 coin sets.
  • Beyond the Sale: Building a Thriving Business

The benefit of the coin program extends beyond the initial transaction. These collectors are “efficient” customers who often purchase other items while in-store, increasing the overall basket value. With current gold and silver prices remaining strong, the appeal of these products continues to grow.

As a marketing group, we provide the process and the support to make these releases run smoothly. We are not a franchise with restrictive rules, but we do offer proven systems that help our members attract a diverse demographic and run a more successful retail operation.

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newsXpress is a marketing group that supports small local independent retailers to thrive. Find out more at help@newsxpress.com.au.

A Fresh Perspective on the newsXpress Marketing Group

Many independent retailers look for ways to strengthen their business without losing the freedom that makes local ownership special. While some consider franchise models to gain access to better resources, the structure often comes with rigid rules and mandatory branding. This is where newsXpress offers a different path for Australian newsagents and independent retailers.

Support Without the Franchise Constraints

NewsXpress is a marketing group, not a franchise. This distinction is vital for owners who value their independence. Members are not forced to follow a strict blueprint or even change their business name. Instead, the focus is on presenting opportunities and providing the tools necessary to run a more enjoyable and successful business.

The relationship is built on choice. Whether it is access to specific supplier deals or unique products that cannot be found elsewhere, members decide what works best for their local demographic. The group acts as a partner, offering advice and support while leaving the final decisions to the person on the ground.

Tangible Benefits for Members

One of the most practical advantages is the access to approximately 140 preferred suppliers. Managing dozens of individual accounts can be a significant administrative burden for a small business. NewsXpress simplifies this through a central billing program. This system makes it easier to source products from suppliers who might otherwise be hesitant to open individual accounts with smaller retailers.

The group also provides significant marketing support, particularly during major retail seasons such as Mother’s Day, Father’s Day, Valentine’s Day, and Christmas. Through the Seasonal Edge program, participating members receive:

  • A prize pack for customers valued between $350 and $500.
  • Professional in-store posters and marketing collateral.
  • Promotion and support to drive foot traffic into the store.

All of these resources are provided at no additional cost to the members, helping them compete with larger national chains during these critical trading periods.

Personalised Business Strategy

Every retail environment is different. A newsagency in regional New South Wales faces different challenges than one located in downtown Hobart. NewsXpress recognises this by providing one-on-one service based on data and evidence. By looking at the specific resources and experiences of a member, the group provides tailored opportunities rather than a one-size-fits-all solution.

This approach extends beyond traditional newsagencies. Any local independent retailer looking to grow, particularly those interested in diversifying into giftware or homewares, can benefit from the collective buying power and direct importing programs managed by newsXpress.

The goal is to help you run a more valuable business. It begins with a conversation to see if our resources align with your goals. If we are a good fit, we work together to help your business thrive.

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newsXpress is a marketing group that supports small local independent retailers to thrive. Find out more at help@newsxpress.com.au.