Tag: retail trends

What the Lincraft closure actually tells us about independent retail

Lincraft confirmed yesterday it’s closing every store in Australia and New Zealand. Eighty years of trading, done.

The commentary will follow a predictable path. Consultants will use it as a case study. Retail journalists will write about physical retail dying. Neither response is especially useful.

Lincraft was a chain. It ran at scale — national leases, centralised supply, fixed cost structures across dozens of locations. When that model stops working, it stops working everywhere at once. That’s not the situation an independent retailer faces. One shop, a local customer base, the ability to change something this week and see the result next week.

The data from newsXpress member stores tells a different story from the headlines. The most recent benchmark covered 33 stores, January to May 2026 against the same period last year. Transaction count was down 4.1%. Revenue was up 4.8%. Average sale value was up 8.5%. Gross profit was up 10%. That’s 750,000 transactions from locally owned shops. Not businesses in decline — businesses mid-transition, and the transition is working.

No consultant drove that. No conference session. Individual owners made their own calls — new categories, adjusted product ranges, shops that reflect what their local customers actually want to buy. Gifts, homewares, sensory toys, things no chain bothers stocking because chains can’t move fast enough or care enough about a single postcode.

That’s the advantage independent retail has always had. It just shows up more clearly when a chain hits a wall.

Costs are up for independents too. Some traditional categories are smaller than they were. Foot traffic has changed. The owners doing well aren’t pretending otherwise — they’ve moved, steadily, in the right direction.

The Lincraft closure is a real loss for the staff and the customers who relied on those stores. But scale and longevity don’t protect a business when the model underneath stops fitting the market.

Local ownership and a willingness to change — that’s harder to replicate than any supply agreement.

newsXpress helps local indie retailers thrive on a minimal budget and without overthinking. We like to have fun while we work on our businesses.

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newsXpress supports small local independent retailers to thrive. Find out more at help@newsxpress.com.au.

The Newsagency Is History. What Comes Next Is Up to You.

In this video, Mark Fletcher holds up a copy of A Companion to the Australian Media, published in 2014. He wrote several pages for it — a section on Australian newsagencies, capturing the channel as it stood just over a decade ago.

It’s worth reading now, because the gap between then and now is significant.

Visit ten newsagencies today and you’ll find ten different businesses. Gifts, toys, cards, collectibles, books, homewares — the format has fractured entirely. Newspower, Nextra, and newsXpress all carry the word “newsagency” in some form, but the stores operating under those banners look nothing alike. That’s not a problem. It’s proof that the generic model is gone.

The pressure points are not subtle. Newspapers and magazines are down in double digits and falling. Stationery is in trouble in stores that haven’t rethought it. Lotto is moving online faster than most operators would prefer. Greeting cards are still holding, but one category does not carry a business.

The newsXpress approach is to move toward what works locally — high-margin gifts, collectibles, boutique product ranges — rather than defend a format that the market has already left behind. Members who have made that shift are trading well. Waiting for conditions to improve is not a strategy.

The history is worth knowing. The book is worth owning. But the business decisions have to be about what comes next.

Not all newsagency businesses are the same, as we note above. Those with a future are those that are moving, outside what’s expected, beyond the traditional, and this is exciting for the owners, those who work in the shops and the communities in which they thrive.

While we 100% respect every newsagent, the truth of the data is undeniable – the future newsagency businesses will be those playing outside of history, and that matters plenty.

newsXpress works with newsagents of all sizes, shapes and situations. We help newsagents enjoy their businesses more and set themselves up for a brighter future as a result. It’s hard work, rewarding work.

Our focus is on local, independent and willing.

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newsXpress supports small local independent retailers to thrive. Find out more at help@newsxpress.com.au.