Category: newsagency management

If you find yourself blaming others or external factors for situations you could have influenced, you may have a victim mentality.

It’s easy to blame others and forgive ourselves. However, this doesn’t benefit you or your business.

Blaming others for situations you could have controlled holds you back. It prevents you from learning and improving.

Wallowing in self-pity can be harmful. It can lead to a desire for the comfort of failure and the right to blame anyone but yourself.

We’ve encountered many small business owners with a victim mentality. They miss out on opportunities by spending their time blaming others.

If you notice yourself blaming others for business situations, consider seeking professional help. While you can break the cycle yourself, a professional can help you understand why and provide strategies to identify and address it.

If professional help isn’t appealing, meditation can help you find calm and stillness, reducing the influence of negative victimhood thoughts.

We are not not a psychologists or therapists. We recommend starting with a professional. However, here are some things we’ve done to focus on our role and the positive:

• Display reminders of success: Keep photos and other reminders of your successes on a noticeboard, at your desk, or somewhere in your business. Look at them regularly.
• Celebrate failures: Own your failures, such as a failed product, ineffective ad, or unprofitable business initiative. Learn from them.
• Exert control: If you see something negatively impacting your business, take ownership and address it early.
• Trust your intuition: If you sense something is wrong, address it immediately instead of waiting for it to become a problem.
• Say no: If you don’t want to do something, politely decline.
• Make informed decisions: Research, learn, and strive to be smarter in your decision-making.
• Expand your perspective: Victims may perceive limited control over their world. Look beyond your immediate circumstances and find ways to expand your influence.
• Foster accountability: Create a workplace culture where mistakes and poor decisions are acknowledged and learned from.

Blaming others for situations within your control doesn’t help you or your business. It may provide temporary relief but ultimately achieves nothing.

The First Three Metres: Your Shop’s Power Zone

The first three metres of your shop, from the front windows and door, are your headline. If you’re serious about transforming your newsagency and making a lasting impression, this is the space to focus on. A dramatic, complete overhaul is essential.

It’s these initial few steps that will shape customers’ perceptions of your shop. This is your chance to defy expectations and disrupt the norm. Don’t give them what they anticipate.

Every element, from products to fixtures, is up for reinvention. If your counter falls within this zone, it too needs a dramatic makeover.

To truly start fresh, close your shop for a day and strip the first three metres bare. Imagine a blank canvas. Set a strict rule: nothing that was there before can go back. It won’t be easy, but resist the urge to revert to the old layout.

The ultimate goal? To surprise your customers. To have them point out products they’ve always bought but only now truly notice, thanks to your bold new approach.

Four Principles for Maximising Your Shop’s Power Zone:

1. Declutter and Create a Visual Feast: Keep the entrance clear and visually appealing. Ditch traditional fixtures in favour of clean lines, captivating displays, and well-maintained equipment.
2. Sensory Experience: Engage multiple senses. Play upbeat, familiar tunes. Showcase beautifully scented products to create a distinctive aroma.
3. Storytelling Through Displays: Don’t just display products; tell a story. Create themed displays that showcase how products can be used or benefit customers. Less is more – focus on quality over quantity.
4. Interactive Elements: Encourage customer engagement. Display products in a way that invites touching and smelling. Break free from traditional boxed displays.

The first three metres of your shop are prime retail real estate. Take control. Set the tone. Make a statement. And keep evolving. Prove that your business is dynamic and always transforming.

newsXpress is here to help local small business newsagents run more valuable and enjoyable retail businesses, to navigate change and embrace opportunities beyond tradition. newsXpress is all about sharing these opportunities and leaving you to decide what’s best for you and your newsagency business.

If you know you need to transform your newsagency and your business data isn’t in good shape, you can still take steps on the shop floor to drive change.

Often, businesses in this situation have a traditional shop layout. The advice below is designed to disrupt this and help you see new possibilities. Remember, change is permanent, so be ready to adapt. Also, nothing is permanent. But, if you do nothing, achieving nothing is a certainty.

First: The Old Newspaper and Magazine Unit

If you have a traditional magazine fixture running down the middle of the shop with newspapers facing the entrance, rip it out. This prime retail space is better suited to higher-margin products.

Not sure what to replace it with. Rip it out anyway. You’ll then see possibilities.

Replace it with basic shelving:

• Put magazines on the back wall.
• Place newspapers on a bottom shelf.
• Remove any newspaper or magazine posters, as they don’t boost sales.

Second: Fill the Freed-Up Space

Use old tables or wooden boxes to create display areas. Showcase product categories and include items you might not usually consider. Don’t use spinners in this space. Be bold and include products you’re unsure about to learn more about your customers. Be ready to change these displays weekly.

Make it warm, comforting, comfortable.

Third: Watch What Happens

The changes might not work immediately. If so, keep experimenting. If you see early success, capitalise on it.

By disrupting your traditional layout, you’ll gain a fresh perspective on your business. This radical change can lead to significant benefits, both for your business and your personal growth.

The moves may be a bust. It’s okay if they are, make more changes and keep doing so until you see a good result.

You may see some early success. If you do, lean into that, do more.

If your business is that traditional that it has an old magazine and newspaper unit running down the middle of the shop, we suspect you will experience good news for that’s what we have seen in every business we have seen try it.

newsXpress is here to help newsagents run more enjoyable and valuable retail businesses.

This advice applies whether you’re running a classic newsagency or one that’s already been modernised. The key to success starts with understanding your current situation – and that means diving into the data.

Why Data Matters

Knowing your business inside-out forms the foundation for making informed decisions. This involves gathering information from various sources:

• Up-to-date financials: This includes your profit and loss statement, debtors and creditors reports, and a list of all outstanding debts (both official and unofficial).
• Inventory: Maintain a complete stock listing with total value, along with a separate list for items that haven’t sold in six months or more (dead stock) with their total value.
• Store layout: Create a floor plan showing gross profit percentage by product category and how much space each category occupies.
• Staffing: Track total rostered hours per week, including unpaid owners, and calculate your revenue per hour worked.
• Sales Trends: Compare your category-level sales for the past six months to the same period a year prior.

Taking Action: Starting with Quick Wins

Just wanting change isn’t enough. You need a clear picture of your current state and resources to navigate transformation effectively. This data will reveal immediate opportunities and your business’s capacity to fund change. It’s my starting point for every transformation project I undertake.

Clearing Out Dead Stock

Here’s a recommendation for a quick win: identify dead stock that’s not selling and that that’s already been paid for. Freeing up this cash and space can be a great boost. Create a dedicated clearance area with a uniform discount (50% is a good starting point) to move this stock quickly.

Uncovering Hidden Gems

While clearing dead stock, analyse the remaining data to understand your current business performance. Look at sales comparison reports to identify any untapped potential within existing categories. This can serve as your first easy win.

Embrace Continuous Improvement

As you analyse the data, keep building out a list of ideas and actionable steps. You might even discover previously overlooked opportunities or hidden strengths.

Finding the Right Guidance

Some seek help from accountants or consultants. While these can be valuable resources, in my experience, the ideal advisor has current, hands-on experience in retail specifically within the newsagency space.

Transformation is Yours to Own

It’s your business, and the desire for change is yours. The next steps are yours to define and execute. Owning the transformation process empowers you to build a stronger future.

Getting Fit for Change

Gathering data, cleaning house, and getting your finances in order are crucial steps – your equivalent of getting “match fit” for the more significant changes to come.

newsXpress is here to help

newsXpress is a marketing group helping local small business newsagents to create more valuable and enjoyable businesses.

newsXpress members have easy access to POS software connected websites and through these they are winning good sales online.

Some newsXpress shops are doing hundreds of thousands of dollars a year in online sales, adding valuable net profit to the P&L of their business.

newsXpress has lead the Australian newsagency channel in taking businesses online and winning sales from people who would never visit a shop.

The first three metres of your shop, from the front windows and door, represent your headline. If you want to transform your newsagency and create a new perception of your business, focus on dramatically changing this space. Leave nothing as it was.

It’s these initial three metres that customers will see and use to decide the type of shop you run. This is your opportunity to defy expectations and create disruption. Don’t give them what they anticipate.

Products and fixtures are open to change. If your counter is in this area, it also requires a dramatic overhaul.

To achieve this, close your shop one day and remove everything from the first three metres, starting with a clean slate.Commit to not returning any original items to this space. It will be challenging, and you’ll likely feel the urge to reinstate familiar elements. Resist this temptation.

The ultimate goal is for customers to express surprise at discovering products they knew you stocked but only noticed due to the changes in the first three metres.

Here are four principles to guide the transformation of your shop’s entrance:

Declutter and Create a Visual Feast

As you introduce new products, maintain a clutter-free entrance. Prioritise visual appeal. Avoid traditional retail fixtures and opt for clean lines, engaging displays, and well-maintained equipment.

Sensory Experience

Consider incorporating subtle elements that stimulate the senses. Play familiar, upbeat music at the shop’s front.Showcase beautifully scented products to create an inviting atmosphere aligned with your business.

Storytelling Through Displays

Instead of simply displaying products, craft a narrative. Develop themed displays that demonstrate how products can be used or benefit customers. Avoid overcrowding displays; focus on showcasing variety rather than quantity to effectively tell your story.

Interactive Elements

Encourage customer engagement by making products easily accessible to touch and smell. Traditional boxed displays are outdated. Present products openly to invite interaction.

The first three metres of your shop hold immense potential. By effectively utilising this space, you can take control, set the tone, make a statement, and continually evolve your business.

f you recognise that your newsagency needs a transformation and your business data isn’t in great shape, there are practical steps you can take within your store to drive change.

Often, businesses in this situation have a traditional shop layout. The advice below is designed to challenge your current setup. It’s radical and straightforward, intended to shake things up and help you see new possibilities.

Remember, change is ongoing. Implement these suggestions, observe the results, learn, and adapt. Your store needs to constantly evolve.

Step One: Reconsider the Newspaper and Magazine Unit

If you have a traditional magazine fixture dominating your store with newspapers facing customers as they enter, remove it entirely. Don’t overthink it; take it out. This prime retail space should showcase higher-margin products.

Replace it with basic shelving. Place magazines on the back wall and newspapers on a bottom shelf. Discard any newspaper or magazine posters as they don’t boost sales.

Step Two: Fill the Empty Space

Use old tables or boxes to create display areas and tell product stories. Bring products to the forefront that customers might overlook. Consider inexpensive options like op shops, your garage, or discount stores. Avoid using spinners in this new space.

Include products you’re proud of, as well as items you think might not work. This helps you understand your customers better. Be prepared to adjust displays weekly if needed.

Step Three: Observe and Adapt

The changes might not work initially. That’s okay. Keep experimenting until you see positive results. If you find early success, build on it.

Given the traditional layout of many newsagencies, I anticipate positive outcomes. One newsagent I know even celebrated the removal of their old magazine unit with a sausage sizzle and chainsaw!

The main goal is to challenge your perspective. Disrupting your store will force you to think differently. These changes can be personally rewarding, even if the business benefits aren’t immediate.

Have fun with the process.

If you’re looking to change your retail newsagency, whether it’s a traditional business or one that’s already undergone some transformation, understanding your current position is crucial. This starts with your data.

Knowing where your business stands is the foundation for future steps. This involves examining your business from different perspectives.

• An up-to-date profit and loss statement
• Current debtors and creditors reports
• A list of all money owed to the business, both formal and informal
• A stock listing with total value
• A dead stock listing (items unsold for six months or more) with total value
• A floor plan showing gross profit percentage by product department or category and floor space allocation
• Total rostered hours per week, including owners, and revenue per hour
• A revenue comparison by category for the past six months compared to the previous year

It’s not enough to simply desire change; you need to understand your business’s current state and capacity for change. The information above will highlight immediate opportunities and your ability to invest in changes. This is the starting point for any business I work with on transformation.

Reviewing this data, I recommend focusing on quick wins to build momentum. For example, if you have $10,000 or more in dead stock that’s already paid for, clear it out. Releasing this cash and space will benefit your business. Create a clearance area and apply a consistent discount, such as 50%.

While addressing dead stock, analyse the rest of your data to understand current performance and identify potential opportunities within existing categories. This can guide your initial steps.

As you explore the data, create a list of ideas and action items. You might discover previously overlooked opportunities.

Some retailers seek advice from accountants or business consultants. While this can be helpful, it’s essential they have current, hands-on retail experience in your specific industry.

Remember, it’s your business. You’re the one driving change and transformation. Take ownership of the process.

Start by gathering data, streamlining your business, and building a strong foundation. This will position you for more significant changes in the future.

Free management advice from newsxpress for all newsagents.

This strategy offers a mutually beneficial approach to increasing customer base, supporting local communities, and enhancing brand reputation. By partnering with a well-regarded community group, businesses can tap into a new customer demographic while contributing to a worthy cause.

Identify a local community group that enjoys widespread support and has a membership base that overlaps minimally with your existing customer profile. Propose a partnership where the business offers a percentage of each purchase made by group members and their families to the organisation. In return, members receive a discount on their purchases.

Careful consideration should be given to the financial implications of the offer, ensuring it aligns with profit margins and anticipated sales increases. A trial period can help assess the campaign’s effectiveness and allow for adjustments as needed.

Leveraging point-of-sale software can streamline the process, allowing for easy tracking of discounts and donations through dedicated member cards. These cards can become a sought-after symbol of membership and community involvement.

The primary objective of this campaign is to attract new customers and generate additional revenue. While offering a discount may reduce profit margins on individual sales, it is justifiable as an acquisition cost for new business.

To maximise the campaign’s impact, actively engage with the community group to encourage member participation.Celebrate the partnership through public events, social media, and storytelling to foster a strong sense of community and mutual support.

This collaborative approach embodies the spirit of local commerce, where businesses and residents work together to create a thriving community. By utilising point-of-sale technology, businesses can effectively manage the campaign and measure its success.

newsXpress provides more comprehensive advice than covered here. It’s proprietary so we’d not going into the full details for obvious reasons.

The strategy outlined here benefits the business and community group but can also enhance brand reputation.

By aligning with a valued local organisation, businesses can demonstrate their commitment to social responsibility and strengthen their connection with the community. Positive word-of-mouth generated by satisfied customers and the community group can significantly boost brand awareness and loyalty.

Good luck and enjoy your local community.

This week, we have been delving into fundamental aspects of newsagency operations that can significantly impact business performance and customer satisfaction. By focusing on these core elements, we can differentiate ourselves from competitors and foster a loyal customer base.

This is free advice from newsXpress as we encourage all Aussie newsagents too run more relevant and loved local retail businesses.

Customer service is often hailed as a key point of difference for newsagencies. However, is it truly setting us apart? While many of us pride ourselves on our community connections and customer care, the reality is that the bar for service is continually rising.

Basic service standards, once considered exceptional, are now becoming commonplace. Greeting customers, rewarding loyalty, and offering additional services like gift wrapping are no longer optional but essential. The question is: what extra steps can we take to truly distinguish ourselves?

Consider how you respond to customer inquiries. Do you simply tell them what you have, or do you go the extra mile by showing them? Are you bringing back-office challenges into the customer-facing environment? These actions can greatly influence a customer’s perception of your business.

Moreover, providing product information and care instructions, especially for gift items, is becoming increasingly important. It demonstrates your commitment to customer satisfaction and can build trust.

1. Do you greet shoppers? More and more of our competitors are doping this. While traffic, labour cost and average spend may challenge the financial model of a greeter, the service is a customer service benchmark.
2. Do you reward loyalty? If not, you’re not meeting today’s minimum customer service standard.
3. Do you offer a gift wrapping service?
4. When a customer asks if you have something do you tell or do you show?
5. Do you bring back-office challenges to the shop floor?
6. Do you provide product service and care info? If you sell gifts this is becoming essential to good customer service.
7. What’s better about what you do compared to those who compete with you?

Ultimately, the key to superior customer service lies in answering this question: What sets your newsagency apart from competitors? We all sell similar products, so it’s how we deliver those products and interact with customers that will make a difference.

By consistently exceeding customer expectations, we can drive repeat business and foster a strong reputation. Remember,every interaction is an opportunity to build loyalty. It’s time to challenge ourselves to reach new heights in customer service and reap the rewards.

Australian newsagents hold a significant position in the greeting card market, accounting for nearly 35% of all card sales nationally. As the largest retail channel for cards and with impressive gross profit margins of 50-70%, it’s clear that cards are a cornerstone of the newsagency business.

However, while cards are undeniably important, are we optimising their potential? Many newsagents delegate card management to staff without sufficient oversight. This is a missed opportunity.

To maximise card sales, consider the following strategies:

• Take control of your card department. Avoid relying solely on merchandisers. Gain a deeper understanding of your product range to better assist customers. Empower all staff to engage with customers about cards.
• Refresh your card selection regularly. Collaborate with your primary card supplier to update your range at least annually.
• Prioritise seasonal cards without neglecting everyday options. Ensure seasonal cards are prominently displayed without compromising sales of popular everyday and lifestyle cards.
• Leverage licensed characters. Cards featuring popular characters often sell well. Explore opportunities to stock these items.
• Create a strong card and gift connection. Cards and gifts complement each other. Optimise product placement and promotions to encourage combined purchases.
• Implement a loyalty program. Reward repeat customers to foster long-term loyalty.
• Enhance card department visibility. Position your card department at the front of the store and ensure it is well-lit to attract attention.

By implementing these strategies, newsagents can significantly boost card sales and strengthen their overall business performance. Neglecting this crucial product category risks losing customers to competitors.

This advice is part of a series on basic Newsagency management advice rom newsXpress, a marketing group that helps newsagents run more valuable and enjoyable local retail businesses.

Beyond the core strategies we have shared above, several other factors can contribute to the success of your card department. Firstly, data analysis can provide valuable insights into customer preferences and purchasing behaviour. By tracking card sales, you can identify popular ranges, seasonal trends, and customer demographics. This information can be used to refine your product selection and marketing efforts.

Secondly, staff training is essential for maximising card sales. Ensure your team understands the importance of the card department and can effectively engage with customers. Providing product knowledge and sales techniques can significantly impact customer satisfaction and purchase decisions. By investing in your staff, you’ll create a more knowledgeable and confident salesforce.

A well-executed magazine relay can significantly boost sales in a relatively short timeframe.

In our experience, the return on investment for a few hours of dedicated effort is substantial and typically realised within a month. So, why is a magazine relay so effective? Fundamentally, it drives increased sales.

The Mechanics of a Magazine Relay

A typical relay two or less hours.

While it’s possible to delegate this task, taking ownership of the process is highly recommended. A hands-on approach reinforces your leadership and allows for a more streamlined operation without the complexities of team management. It’s essential to remember that a magazine relay is an ongoing process, not a one-off event. Regular adjustments to the magazine layout are crucial for maintaining sales momentum.

Optimising Magazine Placement

Ideally, magazines should be displayed on a dedicated wall space rather than occupying valuable centre fixture real estate typically reserved for higher-margin products.

The visual impact of magazine covers can be diluted by excessive clutter. To maximise their appeal, avoid using product headers.

Full facing, where 100% of the magazine cover is visible, generally delivers optimal results. This is particularly effective for smaller assortments of under 500 titles. For larger assortments, consider tiered fixtures with one title per pocket.However, in some cases, accommodating two or three low-volume, specialised titles within a single pocket can be beneficial.

Leveraging Beacon Branding

Highlighting specific magazine categories through beacon branding can effectively attract customer attention. Dedicate the top two or three pockets to a single title to create a visual focal point.

The Relay Process

When undertaking a magazine relay, focus on creating an engaging and visually appealing display. Work systematically,removing and rebuilding sections of the fixture while maintaining clear spaces to avoid confusion. Continuously assess your progress and consider how each placement contributes to the overall narrative.

The Art of Adjacency

Experimentation is key to discovering the most effective product adjacencies. While there are general guidelines, the ideal arrangement can vary depending on customer behaviour and preferences. For example, consider whether grouping titles by brand or by interest category drives better sales.

Some potential adjacency combinations include: cricket, golf, and swimming; wrestling, boxing, and fitness; and creative arts (painting, writing, craft). However, it’s essential to avoid mixing unrelated titles such as soccer and rugby.

Customer Considerations

When designing the magazine display, prioritise customer ease and comfort. Avoid placing titles aimed at older customers in difficult-to-reach locations.

Post-Relay Actions

Once the relay is complete, share your vision with the team and encourage feedback. Monitor customer behaviour and sales performance closely. The insights gained from these observations can inform future adjustments to the magazine layout.

By following these guidelines and maintaining a focus on customer needs, you can significantly enhance your magazine sales through effective merchandising.

newsXpress helps newsagents run more valuable and enjoyable businesses.

At the start of 2024 we set this year’s theme as MAKING THINGS HAPPEN.

It was a commitment to action, growth, success and enjoyment for newsXpress members.

Mid way through this year we are seeing terrific results.

We have helped members attract new shoppers with several exclusive new product ranges.

We have newsXpress members recording double-digit card sales growth because of our exclusive store specific card performance data project.

We have helped stores recalibrate their commitment to magazines to make this low margin category work, freeing high value space for better margin product.

Our retail insights trip to Berlin and London was a terrific success with excellent in-store initiatives flowing as a result.

This is what MAKING THINGS HAPPEN is about.

Nothing we pitch is mandatory. We are not a franchise.

We’d love to help if you are keen for it.

In today’s competitive retail landscape, local small business newsagents need every advantage they can get to thrive. Tower Systems, a leading provider of Australian-made POS software for newsagents, understands the unique challenges faced by newsagents and is dedicated to offering solutions that empower them to succeed.

Their newsagency software is specifically designed to address the needs of newsagents, offering a comprehensive suite of features that streamline operations, boost efficiency, and drive sales.

The Tower Systems newsagency software is helping many newsagents transform their retail businesses from the traditional to the innovative, attracting new shoppers, selling online, and more.

Here are just a few of the ways Tower Systems’ newsagency software helps newsagents harvest success:

• Easy and accurate selling: The software simplifies the sales process, ensuring smooth transactions and minimizing errors.
• Money-making business insights: Gain valuable insights into sales trends, inventory levels, and customer behaviour to make informed business decisions.
• Time-saving supplier links: Automate tasks and eliminate manual data entry with seamless integration with suppliers.
• Sales-winning loyalty tools: Implement loyalty programs to strengthen customer relationships and encourage repeat business.
• Awesome roster integration: Simplify staff scheduling and management with integrated rostering tools.
• Trusted theft reduction tools: Combat theft and shrinkage with advanced security features.
• Free EFTPOS links: Integrate with popular EFTPOS solutions for effortless payment processing.
• Magazine management for profit: Optimise magazine management to maximize profitability.
• Personal training: Receive personalized training and support to ensure you get the most out of the software.
• 24/7 support: Enjoy peace of mind with 24/7 access to support whenever you need it.

Tower Systems goes beyond simply providing software. They are committed to the success of newsagents and offer a range of additional resources, including marketing advice, theft mitigation strategies, and other valuable support services.

By partnering with Tower Systems, newsagents can gain the tools and support they need to streamline operations, improve profitability, and thrive in the competitive retail environment.

newsXpress members tap into additional benefits as Tower Systems customers thanks to the common ownership of both businesses.

If you’re a newsagent looking to take your business to the next level, Tower Systems’ newsagency software is a valuable investment and newsXpress is a valuable business partner to help you leverage that investment to the max.

Whether you need new software for your newsagency, a website to sell online or access to fresh business insights, the newsXpress and Tower Systems partnership can help regardless of size or location. The two businesses, each with their own team members, work together to help newsagents run more enj9yable, and valuable businesses. They work together to help newsagents attract new shoppers and to grow in an efficient and enjoyable way.

This is what growth in 2024 looks like for newsagents – evidence supported actions to find success for this retail channel that has served in Australia since the 1800s. Here is 2024, the local Aussie newsagency can be relevant, fun and successful, leading local towns to help create vibrant high street settings for other retailers too.

newsXpress and Tower, through common ownership, are grateful to serve Aussie newsagents.