Author: mark
What a perfect fun gift you can post
Every home needs a lava lamp you can cuddle
The Donation Dollar – helping Aussies do good.
BumBumz are cute and huggable
newsXpress submission to the Senate Committee inquiry into bank branch closures in regional Australia
SUBMISSION TO THE RURAL AND REGIONAL AFFAIRS AND TRANSPORT REFERENCES COMMITTEE BANK CLOSURES IN REGIONAL AUSTRALIA INQUIRY
This submission is on behalf of independently owned retail newsagency businesses that belong to the newsXpress marketing group.
More than 75% of newsXpress businesses are in regional Australia and most of these have been negatively impacted by bank closures.
Some of these businesses were, themselves, agents for banks, and have had the agency business taken from them, closed. In these businesses the impact has been even more considerable.
Many of the remaining 25% of our members, in city and suburban areas have also been impacted by bank branch closures.
The banks have been poor at communicating their closure decisions and vague in explaining reasons for closures.
While there has been less cash pass through the business in favor of electronic transactions in recent years, cash remains the biggest method of payment for goods and services sold by local newsXpress businesses. This is because of the type of products sold.
Bank branches are important for not only banking takings for but also for accessing banknote and coin change. With the average transaction value in our local retail businesses under $15.00, having available change is an important need.
newsXpress businesses impacted by bank closures have a higher cost of doing business as a result due to:
- The need to drive to another town to do the banking for the business. The drive time each way ranged from 30 minutes to close to 2 hours.
- Carrying more cash, especially smaller denomination notes and all denominations of coins, so the business does not run out between banking days.
- The need, for some, to switch banks because the usual bank for the business is now several hours away.
- Covering the cost of growing EFTPOS payments due to the fixed price nature of much of what is sold in a typical newsXpress business.
Bank branch closures have added on average for those newsXpress businesses impacted, additional operating costs of between $250.00 and $500.00 a week.
With many newsXpress businesses selling lottery products, the call on cash for the payment of prizes varies, and often cannot be adequately predicted.
In addition to the actual additional cost is additional pressure on the business owners since going to the bank no longer can be done in a few minutes. It needs to be scheduled, rostered for.
There is an emotional cost to bank branch closures, too, as there is more pressure on managing cash since the safety net of the local bank branch has been removed. This extends to the drive to the further away bank branch with cash takings from several days and worry about the safety of this compared to banking at the local branch across the road.
POSSIBLE SOLUTIONS
- A communal banking model. In a town where a branch is not viable, the banks could work together, maybe under a government overseen storefront, to offer banking services for all Australian banks.
- Mobile banking. Require the banks to provide regular access to their services through a mobile banking service that visits each impacted town.
- Easier agency access. If existing banking agencies could be enhanced to be agents for all banks this could open more local banking options.
- Reduced fees. Where banks withdraw, or have withdrawn, local bank branch services, require them to compensate business customers with significant fee reduction, to help them feel the cost of their decisions.
The newsXpress retail businesses impacted by local bank branch closures feel ignored by their banks, not listened to and unable to rely on a reasonable resolution.
They feel left to figure out what to do themselves so that the banks can maximise shareholder value.
While maximising shareholder value is the most important requirement for the board of any public company, banks often pitch themselves as being more community engaged and socially aware.
The closure of bank branches in regional Australia does not reflect care or concern for the regional Australian community.
Sincerely and on behalf of all local newsXpress member retail businesses,
Mark Fletcher
Managing Director
Mobile: 0418 321 338.
Email: mark@newsxpress.com.au
We love selling hugs and cuddles at newsXpress
We are proud to stock the coin that commemorates the 50th anniversary of the Vietnam war
BumBumz out now at your local newsXpress
What newsXpress offers Aussie newsagents for the $175 a month membership fee
newsXpress membership is $175 a month including GST. This provides access to a package of opportunities and services that members will tell you delivers financial and operational rewards worth much more than the cost.
Here’s what the $175 a month provides access to:
- Personalised to your business, based on your data, card department reset – often resulting in a 15% to 40% increase in card sales.
- Easy access to more than 100 preferred suppliers, including some exclusive to newsXpress.
- Access to new shopper traffic products that help you expand your reach.
- Better than wholesale pricing on many items.
- Better supplier payment terms.
- Supplier problem resolution. We actively represent you.
- Landlord negotiation. We help you negotiate.
- Low EFTPOS rates.
- Budget planning to help stabilise the business.
- Retail business refresh / reset to help those looking to change focus and attract new shoppers.
- Supplier product swag bags that enable you to touch and feel plenty of products without leaving your shop.
- Free supply of customer loyalty cards for card shoppers, plush shoppers and pop culture shoppers.
- Easy online selling for 3 products categories with out the need for you to have your own website.
- Half price Shopify website development from Tower Systems.
- Digital collateral. 100s of exclusive assets for your use each year.
- Exclusive to newsXpress seasons. To help you attract new shoppers.
- Social media collateral. Images, and videos ready for you to use.
- Team member training.
- Visual merchandising advice, training, and inspiration.
- Shop fit, and layout advice. We have helped save thousands of dollars.
- Timely access to award rates.
- Member meetings. Online. Via Zoom. Recorded for later watching too.
- Supplier launches / presentations. Filmed by us, for you.
- Private Facebook group. Talk about anything, any time.
- Online knowledge base. 150+ business management articles.
- We can be your sounding board on anything.
- Mental health support. We will help any way we can.
- We do more than this every day.
The $175 a month membership fee is paid each month, by direct debit. This is your membership fee. It pays in part for our services. We also receive rebates from suppliers. these are disclosed to members annually.
You are under no obligation to purchase from any newsXpress preferred suppliers.
In all of our years of operation, there has been no profit distribution from newsXpress. Everything earned by the group has been reinvested for the benefit of member businesses.
#stationery
Easter. Grateful.
Easter. Grateful
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Helping local newsagents thrive in this economy
Some big retailers are predicting flat or declining sales through 2023 and into 2024 in the US and some here in Australia. There are forecast reports of comp (comparable) store sales, we tend to call these same store sales, of 3% to 5%.
The challenge is that journalists and news editors hear this and attach the downward forecast to all retailers.
We know plenty of independent retailers, including independent newsagents, who are forecasting growth over the same period. Know, not massive growth, but growth nevertheless.
In our own stores, we are planning for 5% growth and hoping for closer to 10%.
But more important than the sales revenue growth number is growth in business GP percentage achieved. Growing that several points is more important than revenue growth.
If you grew business GP% by, say, 3% and overall revenue by 1% the bottom line benefit to the business would be considerably magnified compared to no change in GP% and 1% revenue growth.
There are many growth opportunities in our channel, many opportunities for retail newsagents to achieve good growth in revenue and in gross profit percentage performance.
How do we achieve that?
Look at your current sales data, look for green shoots, indicators of opportunity for you. In a retail newsagency these are typically in cards, magazines and stationery. Sales in these departments can indicate opportunities outside of them, maybe in new areas for the business, better margin areas for the business.
We know of many retail newsagents where this approach of data lead range review and gross profile percentage growth is successful. It’s the newsXpress approach.
Covid.
One of the consequences of Covid was that many shoppers tried local retail for the first time in years. We showed that we offered diversity in products and personal service. We can continue to leverage these differences. But we have to show rather than tell.
Big retail looks like big retail. Their displays tend to be blah and their differentiator tends to be price.
In local retail, displays that are more fun, appealing and enticing can work well. Back this with shop floor knowledge and genuine personal service and price is a secondary factor. people want to enjoy shopping. They want to walk out of the shop feeling good. That feeling is currency, it pushes pure price to a secondary consideration as value is felt in other ways.
The economy.
Yes, there is pressure in the economy because of rising interest rates. There is still plenty of money around for what people want. Want is a big driver for spending. It’s the emotional purchase where you have good opportunity.
Especially as a skilled local retailer who is able to feed into the want.
You.
The reality is that there will be more tough economic news and negative reports about retail. You can choose to watch that and worry, or you can create the retail experience that is an oasis of happiness, a place locals enjoy and are happy to spend. Every day, choices you make in your business determine this.
If you do what you’ve done every day for years, your results will be what you are used to. We think the Aussie newsagency channel can do much better than that.
…
newsXpress helps newsagents grow overall GP%, attract new shoppers and run more enjoyable shops.
newsXpress can help. Email or call: help@newsxpress.com.au 0400 331 055. we can show what you get for the $175 a month membership fee.
newsXpress helps local Aussie newsagents transform their businesses
newsXpress Leven in Ulverstone Tasmania has transformed from a traditional local newsagency into a thriving gift destination for locals, tourists and people from outside of town who appreciate the range on offer and the service. Sharene and Wayne have transformed what was a traditional newsagency business from decades ago into this fresh and appealing shop. And, yes, this is a local newsagency …


When we read news articles about newsagency businesses they tend to be rooted in years gone by, and the photos accompanying such articles reflect businesses that look nothing like I am sharing here. It is frustrating in that our channel has many newsagency businesses embracing change and offering retail experiences outside of the traditional we read too often about.
newsXpress Leven is testament to the willingness of Sharene and Wayne to seek out and embrace change. It’s a newsagency for sure, but much much more than that.
One thing to especially notice about this business is the fitout. They have done this themselves. Brilliant!



















