The future of the Australian newsagency

The future of the Australian newsagency channel rests in the hands of 2,800+ local newsagents, local retailers owning and running these local shops. The choices newsagents make within the four walls of their shops determine the prosperity – or otherwise – of the broader channel.

The decisions that will carry the most weight revolve around the products newsagents choose to stock, the narrative newsagents weave for their businesses, and how they approach selling.

newsXpress helps newsagents in each of these areas. What we offer is a unique set of services personalised to each member business, to help then thrive!

Before we delve deeper, let’s be clear about where the future of the Australian newsagency won’t be found. It won’t reside in the traditional staples of newspapers, magazines, lotteries, general convenience items, tobacco, inexpensive gifts, budget toys, or an overwhelming display of impulse-buy products. Competing with discount variety stores is not the path forward.

The future isn’t something that will be delivered on a platter by suppliers. Despite their historical role in shaping our channel, print media businesses, in particular, appear to have little vested interest in our long-term viability.

Across Australia we are already witnessing fellow newsagents successfully tapping into premium and unique markets. They are focusing less on being the cheapest and more on astute margin management. The enduring wisdom of “find a need and fill it” remains powerfully relevant as we evolve our local businesses.

When we talk about products, consider venturing beyond the typical newsagency fare. Imagine stocking clothing, exquisite gifts priced at $300.00 and upwards, carefully curated books (distinct from remaindered stock), quality cookware, and sought-after collectibles that will draw customers from afar. These are likely products that traditional suppliers haven’t considered for our channel.

Familiar categories like stationery, greeting cards, and other staples will continue to play a part. Their ongoing success, however, will hinge on your discerning selection and intelligent pricing strategies that account for the cost of carrying them. For instance, simply selling stationery to someone who needs it is one thing; catering to someone who truly appreciates and loves stationery presents a far more valuable opportunity, in my opinion.

Remember, there are no prescribed limits or rules. What you choose to sell is dictated by your own creativity and how you present it to your customers.

By narrative, we refer to the underlying story of your business – the compelling “why” that resonates with potential customers. If you simply operate as a shopkeeper placing items on shelves, you’re missing a crucial element. As a retailer committed to a narrative, you enable customers to understand your business’s values, enjoy being within your space, and desire your offerings because the narrative fosters trust and connection.

You cultivate this narrative through your product selection, your in-store merchandising, your social media presence, your website content, and your own personal engagement with your products and customers.

The key to a successful narrative is its capacity to evolve alongside you, the passage of time, and the changing needs of your local community.

The “how” of selling encompasses when and where you sell. In today’s retail landscape, having a robust online presence is no longer optional – it’s essential. If you’re not selling online, you’re operating with a significant blind spot, unaware of the opportunities you’re missing.

Now, if this sounds like a radical departure from the norm, it’s not intended to be. We are currently immersed in an era of experiential retail, where customers seek to feel and experience their purchases. This is where your narrative truly shines. A basic writing pad in a generic newsagency is just that – a writing pad. The very same writing pad in a store with a compelling narrative can command greater attention and a higher price point.

The more your physical shop and your online presence can evoke emotion and create a memorable experience, the greater your chances of success.

Ultimately, the future of the Australian newsagency lies in our collective ability to be sharp, engaged, and innovative. Each of you has the power to transform your individual shop into a thriving local business. It’s unlikely that this will result in a uniform channel, but that’s perfectly acceptable. What truly matters is that you build a locally powerful business that also attracts online shoppers who connect with your unique offering.

To those who choose not to act, who resist change, we wish you all the best. The era of the traditional newsagency is drawing to a close. Time will inevitably catch up, leading to a contraction in the number of newsagency rooftops. While the exact figure is uncertain, current trends suggest a potential loss of 150 to 200 businesses in the next year alone.

For those eager to embrace change, know that there is a supportive community within the channel ready to assist where we can. Reach out. Together, we can ensure the continued relevance and success of our vital local retail businesses, regardless of the diversity of our products and services or what we choose to call ourselves.

Footnote: Some may argue that the traditional “newsagency” name is no longer relevant. While the core product of “news” may have diminished in significance, the name itself matters less than the actual experience your shop offers. It’s akin to the saying, “a picture is worth a thousand words.” What your shop demonstrates itself to be is far more impactful than its name. That being said, Australian newsagencies, being inherently local businesses, are arguably best served by a name that holds local resonance, rather than an impersonal national brand.

Second footnote: Reflecting on what has been written, we acknowledge that a definitive prediction has not been offered. This is because a singular “channel” future is unlikely, and there’s no way to foresee the individual choices each business will make.

More mint coins available now at newsXpress

Including …

 Can You Crack the Code? Royal Australian Mint unveils 2025 $1 coin honouring the Centenary of the Royal Australian Corps of Signals 

The Royal Australian Mint has released a new coin to celebrate the Centenary of the Royal Australian Corps of Signals. 

The 2025 $1 uncirculated coin not only honours a century of dedicated service in military communications but also features a hidden message in Morse and binary code, challenging collectors and enthusiasts to decipher its secrets. 

Since its establishment in 1925, the Royal Australian Corps of Signals has been vital in securing and relaying critical military communications, pioneering advancements in electronic warfare, cyber operations and defence technology. This commemorative coin pays tribute to the thousands of men and women who have safeguarded Australia’s communications on the battlefield and beyond. 

Designed by Mint artist Adam Ball, the coin is rich in symbolism. At its centre stands Mercury, the Roman messenger god, reflecting the Corps’ mission of swift and secure communication. Mercury stands upon a globe, symbolising the Corps’ far-reaching impact. A wreath of leaves, reminiscent of the original Corps badge, encircles the design, while the background features Morse and binary code — a visual link between the Corps’ origins and its cutting-edge role in modern cyber warfare. 

The obverse of the coin features the effigy of His Majesty King Charles III, designed by Daniel Thorne. 

Royal Australian Mint Acting Chief Executive Officer, Emily Martin, expressed her excitement for this remarkable release, encouraging Australians to explore its hidden depths. 

“Our latest $1 coin is cloaked in layers of secret code to mark the Centenary of the Royal Australian Corps of Signals, an organisation that has been at the forefront of the Army’s technological evolution,” Ms Martin said. 

“Developing this coin was a complex task, and it presents an interesting challenge to those who love puzzles and code-cracking.” 

The Royal Australian Corps of Signals Head of Corps Brigadier Deane Limmer thanked the Mint for marking this Centenary milestone in such a unique way. 

“For 100 years, the men and women of the Royal Australian Corps of Signals have ensured that the Army remains connected, secure and ready for any challenge,” Brigadier Limmer said. Media Enquiries: For media enquiries, or to request an interview, contact Trudy Taylor, media@ramint.gov.au or 02 6202 3466 Page 2 of 2 

“As our currency has evolved from pounds and pence to dollars and cents, Army signals has gone from trench warfare to electronic warfare; from semaphore to satellites and cyberspace. 

“This commemorative coin is a fitting tribute to their dedication, innovation and service and we are honoured by this recognition.” 

The 2025 $1 Uncirculated Coin – Swift and Sure – Centenary of Royal Australian Corp of Signals is available from the Royal Australian Mint for $17.50. It can be purchased through newsXpress stores and www.mintcoinshop.com.au.

Profitability: the cornerstone of success in your newsagency business

In the dynamic world of small business retail, profitability isn’t just a desirable outcome – it’s absolutely paramount. It’s about more than just seeing a positive balance today; it’s about diligently constructing a robust foundation for sustained growth and enhanced future value. At newsXpress, we appreciate the significance of profit and its direct influence on the overall worth of your newsagency.

Here is why profit matters:

Immediate Financial Gain: Profit provides an immediate boost to your business’s financial health, placing crucial funds directly into your account. This empowers you with the resources necessary to reinvest in your operations, manage essential bills, and, importantly, enjoy the rewards of your hard work.

Future Value Proposition: A consistently profitable business is undeniably more appealing to prospective buyers. When the time comes for you to consider selling your newsagency, a strong and demonstrable profit record can significantly elevate its market value.

Here’s how newsXpress supports local newsagents on their profit journey

At newsXpress, our commitment lies in empowering you to maximise your newsagency’s profitability. We focus on a range of key business areas, from astute inventory management to fostering meaningful customer engagement. Here’s a glimpse into how we can contribute to your ongoing success:

Inventory Management: We assist you in optimising your stock levels through insightful analysis of product turnover rates. This enables you to identify opportunities for cost reduction and enhanced operational efficiency.

Supplier Relationships: Our extensive network of preferred suppliers offers you access to competitive pricing, exclusive product lines, and exciting first-to-market opportunities.

Central Billing: Our streamlined central billing program provides you with advantageous delayed billing terms, thereby improving your vital cash flow.

Training and Guidance: Our practical, shop-floor focused training and guidance are designed to help you achieve tangible improvements in inventory turnover, enhance your return on investment, optimise your valuable floor space, and boost labour productivity.

The advantage of being part of the newsXpress community.

By choosing to partner with newsXpress, you can look forward to a range of significant benefits, including:

Increased Profitability: Our carefully developed strategies and comprehensive resources are specifically designed to help you strengthen your bottom line.

Enhanced Business Value: A consistently profitable newsagency naturally becomes a more valuable asset when you eventually decide to sell.

Access to Exclusive Opportunities: Our well-established network of preferred suppliers opens doors to unique products and early access to innovative new offerings.

Improved Efficiency: Our targeted training and ongoing guidance can help you streamline your day-to-day operations and effectively reduce costs.

Profitability forms the very bedrock of your newsagency’s ongoing success and long-term sustainability. By collaborating with newsXPress, you gain access to the essential tools, valuable resources, and dedicated support you need to drive profitability and, ultimately, maximise the inherent value of your business.

No matter the size of your newsagency or whether you are located in the city or country or in a shopping centre or on the high street, newsXpress is here to support you on the big and small opportunity cities and challenges you face in your business. How can we help you?

Please remember that all initiatives and offerings from newsXpress are entirely optional. You always retain complete control over every decision made within and for your local retail business.

Before you sign with a newsagency marketing group or a newsagency franchise

Choosing the right franchise or marketing group is a significant decision for any newsagency owner. While the promise of collective buying power and marketing support can be appealing, it’s crucial to delve into the details before committing. As the saying goes, the devil is often in the detail – detail that can be buried within a lengthy contract you might not have the time to scrutinise thoroughly.

To help you navigate this important process, we’ve compiled a list of 20 key questions you should ask any prospective newsagency franchise or marketing group before you sign on the dotted line or renew an existing agreement. Taking the time to seek clear and comprehensive answers can save you considerable headaches and financial strain down the track.

Here are the questions we believe are essential:

  1. Product Obligations: Will I be required to accept any specific products? If so, what are these products and what is the frequency of supply? What exactly does your contract stipulate regarding mandatory product? newsXpress does not obligate you to take any product.
  2. Unsolicited Deliveries: Is it possible for products to be sent to my newsagency that I haven’t directly ordered? If this has occurred in the past, could you please provide a list of such products sent within the last year? newsXpress does not arrange or support unsolicited deliveries.
  3. Business Sale Autonomy: When I decide to sell my business, am I free to sell to any buyer of my choosing without your group having the first right of refusal or requiring advance notification? What are the specific clauses in your contract regarding business sale? newsXpress does not interfere in the sale of your business.
  4. Supplier Freedom: Can I source products from any supplier I choose, or am I obligated to purchase exclusively through suppliers approved by your group? Please specify the relevant terms outlined in your contract. With newsXpress you can buy from anyone.
  5. Preferred Supplier Pricing: Regarding your preferred suppliers, do they inflate the product price before offering a discount to your group members, or is the discount genuinely applied to the standard wholesale price that other independent newsagents would pay? newsXpress deals are a discount off regular wholesale.
  6. Recent Closures: Could you please provide a list of all newsagencies trading under your banner that have closed down or entered bankruptcy within the past two years? newsXpress will provide this.
  7. In-Store Business Support: Do you offer an in-store business advisory service? If so, how often and for what duration are these visits conducted? What is the background and experience of the individuals providing this advisory service? newsXpress will help in the manner in which you prefer.
  8. Stationery Supply Support: Does your group actively support the newsagency-owned GNS for stationery supply? If not, which stationery supply organisation do you endorse and what are the reasons for this preference? newsXpress supports.
  9. Lease Negotiation Assistance: Do you provide a lease negotiation service? If so, are there any additional costs associated with this service? Furthermore, will the lease agreement be solely in my business name, without any reference to your group’s entity? newsXpress offers free lease negotiation assistance and advice.
  10. Mandatory Software: Am I required to use a specific newsagency software program? If so, what assurances can you provide that I will receive this software at a preferential price, better than what I could obtain independently? newsXpress does not require you to use any specific software.
  11. Ownership Structure: Who are the owners of your franchise or marketing group? newsXpress discloses this.
  12. Direct Contact with Owners: Am I able to contact the owners of your group directly at any time should any issues arise? With newsXpress you can.
  13. Territorial Protection: What guarantees do you offer that you will not permit another newsagency to join your group in close proximity to my existing business? Is this assurance provided in writing within the contract? newsXpress supports you.
  14. Post-Contract Freedom: Upon the expiry of the contract, am I immediately free to join another franchise or marketing group, or are there any restrictions or waiting periods? With newsXpress you are.
  15. Central Billing Requirements: Am I obligated to use a central billing service to access supplier discounts or rebates, or can I maintain control over my own business cash flow? newsXpress proffered extended terms through central billing.
  16. Business Closure Liability: In the event that my newsagency is forced to close, will I still be liable for ongoing franchise or marketing fees? With newsXpress: no.
  17. Sales Data Sharing: Am I required to provide you with my newsagency’s sales figures? If so, what is the purpose of collecting this data and how is it utilised? newsXpress data sharing is voluntary.
  18. Conference Attendance: Am I mandated to attend your group’s conferences, and if so, what are the associated costs of attendance? newsXpress members are welcome at our optional national conferences.
  19. Initial Joining Costs: What is the complete and total cost associated with joining your franchise or marketing group? Please provide a breakdown of all initial fees. newsXpress has no additional joining fee.
  20. Ongoing Monthly Costs: What is the total monthly cost of being a member of your franchise or marketing group? Please itemise all recurring fees and charges. newsXpress has a single low monthly cost.

By asking these pertinent questions and carefully reviewing the contract, you can make a more informed decision and choose a newsagency franchise or marketing group that genuinely aligns with your business goals and provides the support you need for long-term success. Don’t hesitate to seek clarification on any point that is unclear – your future in the newsagency industry may well depend on it.

newsXpress helps Aussie newsagent ts transform their business

Whether you’ve got a traditional newsagency or you’ve already made some changes, understanding your current position is absolutely essential. It’s the very first thing newsXpress focuses on when working alongside newsagents.

Think of it this way: having a clear picture of your business’s present state is the solid ground upon which everything else will be built. It involves taking a thoughtful and thorough look at your operation from all angles. So, what information will be most helpful? Here’s what we consider important:

  • A profit and loss statement that reflects the current situation.
  • Up-to-date reports on who currently owes money to the business (your debtors) and who the business currently owes money to (your creditors).
  • A comprehensive list of all outstanding amounts owed to the business, both through formal invoices and any less formal arrangements.
  • A recent stocktake that provides the total value of all the stock you currently hold.
  • A specific listing of any stock that hasn’t sold for six months or more (often referred to as dead stock), along with its total value.
  • A floor plan of your newsagency that indicates the gross profit percentage generated by each product department or category, as well as the amount of floor space allocated to each.
  • The total number of hours rostered per week for all staff members, including yourself, and the total revenue generated per hour.
  • A comparison of your revenue across different product categories for the past six months when compared to the same six-month period in the previous year.

While a desire for change is good, it’s equally important to have a clear understanding of your business’s present circumstances and its capacity to accommodate change. The information outlined above will highlight immediate opportunities and provide insight into your ability to invest in making those changes. This is always the initial step in any business transformation we undertake together.

When you’re reviewing this data, we suggest focusing on identifying some achievable early wins to help build momentum. For example, if you find you have, say, $10,000 or more tied up in dead stock that has already been paid for, consider making a concerted effort to move it. Freeing up that capital and the physical space it occupies can have a surprisingly positive impact on your business. Perhaps setting up a designated clearance area with a consistent, reasonable discount, such as 50%, could be a good approach.

As you’re addressing the dead stock, take some time to carefully analyse the rest of your data. This will help you understand your current performance across different areas and identify potential opportunities within your existing product categories. This deeper understanding will provide a thoughtful direction for your initial steps forward.

As you gently explore the data, make notes of any ideas or specific actions that come to mind. You might just uncover some valuable opportunities that you hadn’t previously considered.

Some retailers find it helpful to seek advice from accountants or business consultants. While this can certainly be a valuable resource, it’s wise to ensure that anyone you consult has current, practical retail experience within the newsagency industry specifically.

Remember, this is ultimately your business. You are the one guiding the process of change and transformation. Embrace that ownership.

Begin by gathering this essential data, gently streamlining your operations where possible, and building a strong, clear understanding of your current position. This will thoughtfully prepare you for more significant and rewarding developments in the future.

newsXpress is here to help.

2025 Tooth Fairy Kit out now

The 2025 Tooth Fairy Kit is a perfect celebration of losing that first tooth. It’s whimsical, fun and memorable. The 2025 Tooth fairy Kit is a keepsake to treasure, something they will be grateful to have decades later.

From The Royal Australian Mint, we are grateful to offer the 2025 Tooth Fairy Kit in newsXpress stores right across Australia.

This isn’t just a coin; it’s a complete kit to make the Tooth Fairy’s visit truly magical. Each kit includes:

  • A brilliant uncirculated coin featuring a charming design by Aaron Baggio, depicting the Tooth Fairy perched on a mushroom.
  • A bamboo toothbrush, encouraging healthy dental habits.
  • A glitter pen for adding a touch of sparkle to the tooth chart.
  • A tooth chart to track your child’s milestones.

The coin in the kit is a work of art, with the Tooth Fairy gracing one side and the effigy of King Charles III on the other. It’s a beautiful keepsake that children will cherish for years to come.

If you are looking for a unique and thoughtful gift for a child who’s about to lose their first tooth, or even a subsequent one, The 2025 Tooth Fairy Uncirculated Coin and Kit is an ideal choice. It’s more than just a present; it’s an experience that fosters excitement and wonder around a natural childhood milestone.

Imagine the delight on their face when they discover this special coin and the accompanying treasures left by the Tooth Fairy! This kit is designed to create lasting memories and become a cherished part of their childhood.

For years now newsXpress has offered the Tooth Fairy Kit from The Royal Australian Mint. We have had wonderful and memorable engagement with customers buying the kit, so many terrific stories have been told.

This kit is a perfect way to encourage fantasy and dreaming, to nurture creative thinking in young minds and to offer joy, memorable joy.

Make the Tooth Fairy’s visit in 2025 unforgettable. Order your 2025 Tooth Fairy Uncirculated Coin and Kit today from Mint Coin Shop.

Parents, grandparents, aunts, uncles and friends have heartwarming memories of leaving a tooth out overnight and discovering that a coin had magically appeared by the next morning. You can be part of this with a 2025 Tooth Fairy Kit.

Harmony Gifts: a new website for newsXpress Silver Sands

newsXpress Silver Sands has a new website for their business. https://harmonygiftco.com.au/ will help them find new shoppers from outside their local area.

This beautiful POS software connected website has been developed by the crew at Tower Systems for newsXpress Silver Sands. Their local story is one of service of the local community:

For over two decades, newsXpress Silver Sands and newsXpress Halls Head have been beloved fixtures in the Mandurah community on both sides of the Mandurah estuary. With two convenient brick and mortar locations, and an active online store, it gives customers close by and far away opportunities to choose and purchase sought after gifts and presents.

Our online store is a collector’s paradise.  At Harmony+Gift Co we have collectibles in plush toys, hand-made sculptures, and licenced products.  Most of which are limited editions.

You will find that our range of gifts can be handed down from generation to generation and we have many such stories from many customers who have collected them.

newsXpress is grateful to Phil and the team for their partnership with the newsXpress community.

If you are in the market for gifts, Charlie Bears, plush and plenty of other wonderful products, check out https://harmonygiftco.com.au/ and see a wonderful local business thriving.

POS software AI tools help local retailers thrive

Plenty of newsXpress businesses use the Tower Systems POS software and benefit from the AI tools in the POS software from Tower. These AI tools are helping local retailers operate smarter, faster and more profitably.

AI tools in POS software help retailers in myriad ways including:

Smarter pricing. The AI tools in the POIS software from Tower Systems make it easy to compare your product pricing to nearby retailers, to see how you are positioned and to consider moves you can make to maximise the gross profit opportunity. The AI tools help you see competitive opportunities you could not otherwise cost effectively see for yourself.

Finding new shoppers. Thanks to the data tools in the AI toolkit, retailers are able to generate SEO friendly product names and complete product descriptions that themselves play a key role in online shoppers finding the business. Doing this quickly and with little or no human time involvement is a win for any local time-poor retail business.

Generating meaningful blog posts. Blog posts continue to be a good way for any retail business to drive online traffic that can lead to in-store visits. The AI tools in the Tower software maker it easy to generate blog posts for products and have these published on your own blog for your retail business. We have newsXpress businesses using these tools today.

From streamlining manual processes and enriching product descriptions to providing instant, profit-driving insights and automating previously intractable tasks, the Tower Systems  AI-enhanced POS software for specialty retailers stands at the forefront of innovation. It’s a testament to our commitment to equipping small businesses with the most advanced, intelligent, and powerful retail technology available.

By embracing AI and continuously innovating as newsXpress and its retail business members do this empowers these small businesses to thrive in the digital age. We are confident that these AI-powered solutions will continue to play a pivotal role in the success of our customers in the years to come.

newsXpress is a retail marketing group with deep roots in the tech space, helping its members maximise the opportunity of AI in POS software and plenty more.