newsagency marketing | newsXpress Blog

Welcome new newsXpress members!

We are thrilled to welcome three newsagencies to newsXpress as from yesterday. Our new members of the newsXpress newsagent community are from Yarram in Victoria and Wetherill Park and Young in New South Wales.

One of the most important benefits to newsagents who join our newsagency marketing group is the regular visits from our Business Development Managers. These face to face on-site visits bring insights from other newsagencies and retail businesses direct to our members. newsXpress is the only newsagent marketing group offering our structured in-store visits. We see this as a reason newsXpress stores outperform other groups in delivering growth on a same-store year-on-year basis in several key departments. Our BDMs are like having a business coach as part of the newsagency marketing service.

As new members, these newsagencies will also receive training and support in a range of areas of their businesses. They will also have access to newsXpress exclusive deals, regular member meetings and a hot of other benefits provided to newsXpress newsagents.

We have more new members going through the final stages of joining so watch for more announcements in the next couple of weeks.

Halloween drives excellent results

newsXpress proudly owns Halloween in the newsagency channel. Our national network of stores, more than any other group of newsagencies, embrace Halloween for fun and for commercial success. We started promoting Halloween three years ago and it has grown every year since. This year, newsXpress stores have reported even better sales, many selling out. In most cases, the Halloween promotion increases customer traffic and gets exising customers buying more – two key goals of any retail business.

While other retailers near some newsXpress locations have started copying what we do, our established product sourcing and marketing processes keep us head in this game.

Some stores promote the product offers and otherwise run the business as usual. Others, as you can see from the photo jumped in wings and all. Jarryd Moore of newsXpress Singleton Heights and his team went all out – dressing for the day in all manner of scary costumes. While it may seem extreme to wear wings and dress in what to some customers may be a confronting look, it demonstrates an all in approach to the season and it shows the business having fun.

In retail, what we bring personally to the shopping experience is the most important point of difference our business can have. hence the importance to embrace opportunities wholeheartedly and to have fun. Customers notice. They will be back again and again as a result of the unique experience.

If you want to enjoy your newsagency more and have excellent traffic generating and money making opportunities available to build a strong business, consider newsXpress.

There is a big difference between newsagency marketing groups.

Landlords love the newsXpress brand

We are pleased to be in a position to have opportunities for new newsXpress locations in several key high growth area developments thanks to landlord faith in the newsXpress brand. These greenfield location opportunities are excellent for newsXpress corporately and excellent for those who join with us in taking up the opportunities.

Approaches such as those currently before us come through our national leasing consultant. He is contacted regularly by landlords with existing centre opportunities as well as greenfield opportunities. The newsXpress Board assesses these and selected the locations which offer the best opportunity for the business to flourish and represent our brand.

We do not enter into discussions with a landlord where an existing newsagent may be forced out. This is against the principles of our organisation. Our interest is in new opportunities and in building healthier existing newsagencies.

To be courted by landlords is both welcome and challenging. Thanks to a dynamic and dedicated team on the ground and in our back office we are able continue to build the premier newsagency brand in Australia.

Greeting card workshop adds value

Some of our Queensland newsXpress members participated in the Ron Thorpe led greeting card workshop yesterday – some traveling from as far north as Cairns for the half day workshop.

Training opportunities such as this are an important part of the newsXpress experience. Helping newsagents work on their businesses, developing a better shop layout, improving processes and driving better business decisions are key objectives we pitch when newsagents consider joining with us.

Newsagents can influence the success of the card department much more than they think possible and through this workshop and thanks to the experience of Ron Thorpe we are able to help our members achieve this.

newsXpress provides a host of training opportunities for newsagents and staff members. This commitment to continuous improvement is essential is a competitive retail environment.

Exclusive Christmas offers

newsXpress has sourced a range of exclusive gift related offers for Christmas as part of our strategy of growing sales which fit nicely with traditional newsagent shopping. In addition to excellent trading terms, newsXpress members are being provided high quality professional marketing collateral to enable promotion of the gift items in-store.

This strategy follows the tremendous success of our Father’s Day gift strategy, the first such season focused multi-product gift offer.

Gifts are considered too difficult by many newsagents. At newsXpress we have experts in our merchandise team who guide our buying to make it easier for our members to play in this space. These same in-house merchandise resources are being used by members who go beyond our offers and expand aggressively into gifts. Our specialist supplier relationships unlock some excellent products which would otherwise be difficult to source.

Core to our gift strategy is our focus on leveraging excellent existing newsagent traffic into these new product categories.

The business development difference

One of the differentiating services newsXpress provides its members is on the ground visits from our Business Development team. Our experts are armed with years of practical newsagency experience and an exclusive to newsXpress toolkit of marketing and management strategies which offer our members help in many areas of their businesses.

On the phone and face to face our Business Development Managers play a key role in helping newsXpress members achieve greater year on year success than other newsagents. This success was recently reported by magazine publishers and greeting card companies at our National Conference – data showing that in a same store basis, year on year, newsXpress members achieved growth ahead of any other group in the channel.

Our Business Development Managers guide, drive and encourage our members and it is through this regular contact that together we are able to achieve more. They are unique in the newsagency channel and exclusive to newsXpress.

Next round of member meetings planned

newsXpress has set its final round of member meetings for 2008. Following today’s Victoria member meeting, Graham Randall, Mark Fletcher, Ben Kay and local newsXpress team members will host member meetings in Brisbane (Nov. 11), Sydney (Nov. 13) and Perth (Nov. 18). These member meetings will recap some content from our National Conference, preview Christmas 2008 and Back To School, discuss several new supplier offers and provide training is some exclusive newsXpress intellectual property which we know will drive good business outcomes.

Our member meetings are open to newsXpress members as well as to newsagents seriously considering joining the growing newsXpress community. They are a great way to assess the value of newsXpress to a business and to experience the transparency of the group first-hand.

newsXpress on Facebook

newsXpress has established a page on Facebook, the social networking site being used by close to 100 million people worldwide. The newsXpress page will be used as a meeting place for newsXpress members and others connected with the group – suppliers, employees of members and former employees of members.

newsXpress will use the Facebook page in a way which is in keeping with the social context of Facebook – to connect people through the common link of an interest in newsXpress.

As the first newsagency marketing group in Australia to use Facebook, newsXpress is demonstrating an understanding of the importance of social media and the value of this medium for facilitating new conversations.

Anyone is welcome to become a fan of newsXpress on Facebook – search for newsXpress, once you are at the page click on become a fan. fans are kept up to date with newsXpress news through Facebook.

Branding the businessa

As newsXpress expands and more members complete shop fits, the brand itself is strengthened. There is nothing like a well-designed, professionally executed, new shop fit to best represent a retail brand.

newsXpress Gateway City in Western Australia is a good example of excellent representation of all that the newsXpress brand stands for. Owen and Robyn have created an strong design with appropriate flexibility to enable the business to evolve along with the needs of the marketplace. This is backed by a good mix of products and exceptional service.

newsXpress offers a range of assistance and advice to members as they approach shopfits. This ranges from feedback based on our experience in the newsagency channel through to access to specialist designed who understand the newsXpress mission and how to best represent this in a new shopfit design.

Trusting what we offer newsagents

newsXpress does not lock newsagents into a long contract. Our members can resign from our newsagent marketing group on thirty days notice. This is how it has always been and we do not plan on changing.

That we do not lock newsagents into a five year contract is a measure of our confidence to help newsXpress newsagents drive tremendous success from their relationship with us.

Newsagents considering joining a marketing group ought to question the length of any contract and be suspicious of anything longer than thirty days.

First online members meeting

We are proud to have hosted our first online newsXpress members meeting today. Ben Kay, our National Merchandise Manager, presented our Back To School and Christmas campaigns to members participating from their own businesses around the country. He also took questions about these and other merchandise initiatives from the group. Being online, people can participate in these meetings from anywhere. While online member meetings will never replace our face to face meetings, they are an excellent supplement for people who cannot attend or for businesses owners to involve employees without a high travel and time cost.

Members meeting for Melbourne

We are following up our National Conference with member meetings in Melbourne, Sydney, Brisbane and Perth. These will recap conference highlights, outline back to school and other forthcoming campaigns and preview several key initiatives. They will also provide an excellent opportunity for member dialogue with the newsXpress Directors and senior staff.

The first members meeting will be in Melbourne on October 16. Any newsagent considering joining newsXpress is most welcome to attend – it is a good opportunity to see the group in action and hear about our plans for an exciting 2009.

New website coming

Development of a new website for newsXpress is well under way. The new site will be a complete replacement of the current newsXpress website. It will deliver new consumer and member functionality as well as present a bright and exciting new face for newsXpress.

The new site will be released in stages with the full functionality we intend for the site not being completely released until the first quarter of next year. There are some exciting innovations coming which will help newsXpress newsagents continue to lead the newsagent channel in year on year same store growth.

Connecting remote members

In what we understand to be a first for a newsagency marketing group, newsXpress is proud to announce two online member meetings – making it even easier for remote newsagents to more actively participate in the newsXpress experience. The first two online newsXpress member meetings will be October 14 and 15 at 11am and 2pm respectively.

Offering opportunities for like-minded newsagents to get together and share ideas is a key reason newsagents join newsXpress. We run regular capital city bases members meetings as well as regular regional cluster meetings. The new online member meetings will enable members across various states engage with others they see less frequently.

Using world-class online meeting management technology, the online meetings will operate almost as if everyone is in the one room. Our head Office team will present our Back to School and other upcoming campaigns as well as facilitate open dialogue among members.

If the first two online members meetings receive positive feedback newsXpress will schedule more for 2009.

Hearing from members

An important aspect of the National newsXpress Conference last week on the Gold Coast was the Show and Tell presentations from members. Five members spoke about specific experiences relating back to their newsXpress involvement. These presentations included:

Jim Carlile from newsXpress Buderim speaking about the importance of alignment of all in the group behind the brand and the brands it supports. Jim spoke about his experience with Terry White Chemists and how alignment was successfully used to strengthen that group and its members into a successful retail group.

Nici Hilder spoke about how they grew card and related sales at newsXpress Castle Towers, taking us through through several major transitions of their business to the showpiece newsagency her family has today at the Castle Towers centre in NSW. Nici shared some important learnings applicable to everyone.

Jarryd Moore spoke – connecting with the about how to communicate with Gen. Y. he connected with the keynote address from Peter Sheehan. Jarryd spoke from personal experience is methods which help improve communication between employers and Gey Y employees including mobile phones, email, websites and even My Space.

Annette Sym inspires newsagents

Annette Sym set the newsXpress conference alight yesterday with her presentation on why she sells her Symply Too Good To Be True cookbooks exclusively through newsagents. Her weight loss, personal development, business success story is inspirational and commitment to newsagents and the newsXpress group in particular deeply appreciated.

Annette Sym is one of many speakers at the conference helping us connect with the theme of embracing change and propelling our businesses to a higher level.

Building a stronger newsagency business

The newsXpress conference sessions over two days were very well attended and the speakers highly rated. Key suppliers such as Tracey Wright, Managing Director of Hallmark Cards, Eugene Varricchio, Group General Manager – retail Sales & Distribution ACP Magazines and Vicki Rossi, Retail Sales & Circulation Director Pacific Magazines shared invaluable insights into their businesses and the performance of newsXpress newsagencies compared to other retailers. Business development speakers such as Gary Bertwistle, Peter Irvine, Peter Sheehan and Damian Knoblanche provided us with business ideas and insights we can use to strengthen our individual businesses and the newsXpress network more completely. It has been two days of business and personal recharge.

Peter Sheehan kicks off newsXpress conference

Peter Sheehan was the keynote speaker opening the first ever newsXpress national conference yesterday on the Gold Coast. A packed conference room listened as Peter talked about the challenges newsagents face and shared some strategies we can use to address these in pursuit of evolutionary business models. Peter also presented two well attended workshops in the afternoon on Generation Y – providing excellent insights into working with and serving this sometimes challenging generation.

newsXpress is committed to provide its members with excellent learning and motivational opportunities.

Sea World opener for newsXpress conference

Attendees at the inaugural newsXpress National Conference were treated to a night at Sea World on the Gold Coast last night as the opening event. Following a wonderful show by Sea World’s dolphins and their handlers during which two members got to play with the dolphins, we headed off for a wonderful meal looking over part of the Sea World park. The night was a relaxing and inspirational start to the conference.

The night was all the more special because the location of the evening had been kept secret.

At newsXpress we understand that surprise is important, especially in retail where customers expect the same old same old. Bringing surprise into retail helps a business navitage to greater success.

Welcome Pelican Waters

newsXpress thrilled to welcome the new shop at Pelican Waters which had its Grand Opening last weekend. Karen Sutton from newsXpress was on hand to train the team and provide support for the opening.

Store openings are an important part of the newsXpress process. They help newsagents put the past behind them and focus on building a brighter future for the business around the principles of newsXpress. This is where our in-store training is important. It brings the owners and their team together and focuses on the newsXpress difference. Our experts are able to draw on considerable experience from other stores and offer a range of strategies around which the business can grow in the future.

Suppliers get behind our store openings by providing prizes, marketing material and other support. They are keen to help our members and our group. This is because a newsXpress store, for many suppliers, will deliver above industry average sales growth.

Karen is our national account manager, handling all newsXpress prospect inquiries. If you are interested in newsXpress, please make contact with Karen.