Vanessa James from newsXpress Lowood showed in her acceptance speech why she deserved the honour of being Newsagent Employee of the year. She thanked her co-workers, her employers, her husband and, most importantly, her customers in a heartfelt which brought great applause from those attending the dinner. Our customer service is our key point of difference and our employees drive this at the front line. newsXpress is proud to have team members like Vanessa representing our brand.